Makailah Williams
Arlington,TX
Summary
Dedicated customer service professional with 5+ years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR II Gold Preferred
Bank of America
Fort Worth, TX
07.2019 - Current
- I handle anything from fraud, check release, as well as tech support for online and mobile banking.
- I also do billing payments and complaints for BOA’s preferred clients.
Rural Mail Carrier Associate
United States Postal Service (USPS)
Mansfield, TX
02.2015 - 07.2019
- Sorted, lifted, and loaded moderate-to-heavy mail trays and parcels weighing up to 70 lbs. Delivered mail and packages along designated routes.
- Processed outgoing mail efficiently, assisted customers with purchasing stamps, and facilitated money order transactions.
- Operated postal vehicles (LLV) and personal vehicles as needed, ensuring adherence to maintenance and fueling protocols.
- Assisted in completing daily trip reports. Supported management of forwarding and change-of-address records. Maintained security of mail operations.
- Adapted to various weather conditions, including rain, snow, and heat, while assisting with route coverage at multiple office locations.
Education
High school diploma or GED - undefined
Associate - Surgical Tech
Concorde
Grand Prairie, TX02.2018
Skills
- Skills Conflict resolution Strong organizational skills Creative problem solver Developed listening skills Excellent communication skills MS Windows proficient Fast learner with a wide range of piratical skills Enthusiastic developer of good relations with clients Telephone inquiries (5 years)
- Medical Records
- Receptionist
- Scheduling
- Billing
- Excel
- HIPAA
- Medical Office Experience
- Records Management
- Patient Care
- Medical terminology
- Research
- Help desk
Certification
- Healthcare Provider CPR and AED
- June 2012 to Present
Awards
Great Customer Service Baseball, November 2016, During CORE inspection I received a baseball from our CORE representative because I displayed excellent customer service while working drive-thru, which was only the 3rd baseball given in the DFW area.
Additional Information
- Skills
- Conflict resolution
- Strong organizational skills
- Creative problem solver
- Developed listening skills
- Excellent communication skills
- MS Windows proficient
- Fast learner with a wide range of piratical skills
- Enthusiastic developer of good relations with clients
- Telephone inquiries
- Medical Office Management
- Medical Billing & Coding
- Medical Records Management
- Data Entry (35 WPM)
- Bookkeeping & Filing
- Taking Patient Vitals
- Injections
- Patient Scheduling
- Ancillary Testing
- Patient Education
- HIPAA & JCAHO Knowledge
Timeline
CSR II Gold Preferred
Bank of America
07.2019 - Current
Rural Mail Carrier Associate
United States Postal Service (USPS)
02.2015 - 07.2019
High school diploma or GED - undefined
Associate - Surgical Tech
Concorde