Kwontha Little
Little Rock,AR
Summary
Transitioning from role in high-paced hospitality environment, bringing valuable skills in customer service and conflict resolution. Developed strong communication and multitasking abilities, ensuring effective guest interactions and seamless operations. Seeking to apply these transferrable skills in new field with focus on delivering outstanding service.
Overview
2027
2027
years of professional experience
Work History
Guest Services Agent
Arkansas Children Hospital
Little Rock, AR
10.2025 - Current
- Greeted patients and families, providing courteous service and clear directions throughout facility.
- Answered incoming calls, relayed messages, and connected guests with appropriate departments.
- Assisted visitors with wayfinding, registration support, and basic policy questions.
- Maintained accurate guest information and documented inquiries in departmental systems.
Precertification Specialist
Bowen & Hefley Orthopedics
Little Rock, AR
2024 - 2025
- Verified insurance benefits and prior authorization requirements for orthopedic procedures
- Submitted precertification requests with accurate clinical documentation and supporting records
- Coordinated with providers and payers to resolve authorization delays and missing information
- Reviewed patient accounts for coverage issues, referral needs, and authorization status
Utilization Reviewer
The BridgeWay
North Little Rock, AR
2020 - 2022
- Reviewed patient records for medical necessity and appropriate level of care.
- Coordinated concurrent reviews with payers to support continued treatment authorization.
- Documented utilization findings in compliance with clinical and insurance requirements.
- Communicated with multidisciplinary teams to align treatment plans and discharge needs.
- Communicated utilization findings to clinicians, ensuring treatment notes supported coverage requirements.
- Retrieved medical data for physicians and patients.
Skills
- Guest communication
- Medical documentation
- Appointment scheduling
- Prior authorization process
- Authorizations
- Medical appeals handling
- Medical terminology
- Insurance verification
- Customer service
Timeline
Guest Services Agent
Arkansas Children Hospital
10.2025 - Current
Precertification Specialist
Bowen & Hefley Orthopedics
2024 - 2025
Utilization Reviewer
The BridgeWay
2020 - 2022