Summary
Overview
Work History
Education
Skills
Clinical Experience
Timeline
Generic

Ky WRIGHT

Detroit,MI

Summary

Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.

Overview

6
6
years of professional experience

Work History

Patient Services Representative Team Lead

BEAUMONT URGENT CARE
04.2023 - Current
  • Perform office procedures including all general administrative duties and Document Electronic Medical Record (EMR) all medical interventions
  • Collects and maintains all patient and business documents while maintaining confidentiality
  • Managed and scheduled 40-100 patients per day
  • Reviews patient insurance eligibility and coverage and relays relevant information regarding payment policies and billing / collection processes
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Bone Densitometry Technician/Radiology Scheduler

HENRY FORD HEALTH
06.2022 - 04.2023
  • Calibrate Hologic X-Ray Machine/Position equipment to specific anatomy
  • Analyze X-Ray images to radiologist standards
  • Troubleshoot Hologic X-Ray Machine as needed
  • Schedule/Cancel radiology appointments for multiple locations( via phone and in person)/Insurance Verification
  • Transcription of Radiology Imaging Orders
  • Use of a multi-line phone system in a complex environment
  • Performed 6-8 bone density scans per day

Field Specialist

PELOTON INTERACTIVE LLC
11.2019 - 03.2022
  • Warehouse duties included: building/testing bikes, repairing bikes, and maintaining safety protocols
  • First and last contact for members, responsible for supporting and delivering an excellent experience
  • Utilize company routing software to navigate delivery perimeter and find delivery locations/use software when issues arrived
  • Utilize company routing software to navigate delivery perimeter and find delivery locations/use software when issues arrived
  • Delivered 5-11 peloton bikes all over the state of Michigan and parts of Ohio per day

Education

Associate of Applied Science - Anesthesia Technology

WAYNE COUNTY COMMUNITY COLLEGE DISTRICT
Detroit, MI
08-2025

Skills

  • Proficient in MS Office (Word, Excel, PowerPoint) Outlook, EMR systems, Occupational Medicine
  • Insurance verification
  • Patient registration
  • Appointment scheduling
  • HIPAA compliance
  • Team leadership
  • Anesthetic equipment maintenance
  • Intubation assistance
  • Patient positioning

Clinical Experience

Mclaren Lansing Hospital- August 2023 to May 2025 

  • Assists with monitor placement of patients (EKG, B/P, and Oxygen Sat. monitor), assists with inductions and intubations, arterial and swan ganz line placements, assists with epidural and spinal procedures.

• Set-ups invasive monitoring equipment (transducers), blood warmers, IV’s, rapid infusers 

• Assist with transporting of patients to ICU

• Orders, maintains and checks outdates of medications, malignant hyperthermia supplies and medical gases for area.

• Assists with room turnover between cases.

• Trouble shoots and/or arranges for repairs of anesthesia equipment as needed.


University of Michigan- Ann Arbor: May 2025 to August 25 

Timeline

Patient Services Representative Team Lead

BEAUMONT URGENT CARE
04.2023 - Current

Bone Densitometry Technician/Radiology Scheduler

HENRY FORD HEALTH
06.2022 - 04.2023

Field Specialist

PELOTON INTERACTIVE LLC
11.2019 - 03.2022

Associate of Applied Science - Anesthesia Technology

WAYNE COUNTY COMMUNITY COLLEGE DISTRICT

Similar Profiles

CREATE PROFILE
Ky WRIGHT