Kya Brown
Laurel,MD
Summary
Undergraduate psychology student with hands-on experience in case coordination and client advocacy. Strong communicator skilled in engaging diverse populations while maintaining confidentiality and professionalism. Committed to ethical practice and equity, fostering meaningful community impact through collaboration and resource coordination.
Overview
1
1
year of professional experience
Work History
Case Management Intern
Children's Guild
Glen Burnie, MD
06.2026 - Current
- Shadow case managers during home visits, court proceedings, and community-based services.
- Observe client assessments, safety planning, and service coordination.
- Document case notes, intake information, and risk assessments to ensure accurate client records.
- Maintain confidential client records in accordance with agency policies.
- Participate in multidisciplinary meetings to gain insights into effective case management practices.
- Coordinate resources and engage families to enhance support for children and families.
- Observe interactions with schools, community agencies, and service providers.
- Assist with planning and supporting youth events and community outreach activities.
Client Services Associate
Hand & Stone Massage & Facial Spa
Olney, MD
07.2025 - Current
- Serves as the primary point of contact for clients in a fast-paced wellness environment, balancing customer service with operational and administrative responsibilities.
- Engaged clients through active listening and clear communication to understand needs and coordinate appointments, enhancing client satisfaction and retention while ensuring confidentiality and discretion.
- Collaborated with therapists, front-desk staff, and management to coordinate services and align operational priorities, ensuring a consistent client experience.
- Applies sound judgment, situational awareness, and professionalism when navigating client concerns, schedule changes, and high-volume periods, contributing to a calm, respectful, and client-centered environment.
- Supported daily front-desk operations by managing scheduling systems and processing transactions, facilitating efficient workflow and organization.
Sales Associate
Bath & Body Works
Columbia, MD
05.2025 - 07.2025
- Engaged with customers to identify preferences and provide tailored product recommendations, improving overall shopping experience.
- Supported daily retail operations in high-traffic environment by assisting customers, maintaining product displays, and processing transactions accurately, enhancing customer satisfaction.
- Collaborated with team members to maintain organized sales floor and adapt to changing store needs, contributing to successful performance during peak business periods.
Education
Bachelor of Arts - Psychology
University of Maryland, Baltimore County (UMBC)
Baltimore, MD05-2027
Skills
- Case coordination
- Client advocacy
- Resource coordination
- Confidentiality management
- Discretion
- Strong communication
- Collaboration
- Client service
- Adaptability
- Cultural competency
- Professionalism
- Ethical practice
- Multitasking
- Equity
Volunteer Experience
- Event Coordinator (Volunteer), Asbury Nursing Home, MD, Summer 2018, Coordinated inclusive recreational activities designed to promote engagement, connection, and well-being among senior residents in a community care setting., Worked collaboratively with staff and fellow volunteers to plan and execute events that were respectful, accessible, and well-organized., This experience strengthened communication, empathy, and organizational skills while supporting a diverse population.
- Food Booth Assistant (Volunteer), Montgomery County Fair, MD, Summer 2019, Supported food preparation and service during a high-volume community event, contributing to efficient operations and a positive experience for attendees., Collaborated closely with team members to maintain cleanliness, organization, and timely service in a fast-paced environment., Developed adaptability, teamwork, and multitasking skills while meeting the demands of a large public event.
Timeline
Case Management Intern
Children's Guild
06.2026 - Current
Client Services Associate
Hand & Stone Massage & Facial Spa
07.2025 - Current
Sales Associate
Bath & Body Works
05.2025 - 07.2025
Bachelor of Arts - Psychology
University of Maryland, Baltimore County (UMBC)