Kya Dotson
Southfield
Summary
Experienced hospital professional with a strong background in patient care and advocacy. Demonstrated passion for delivering high-quality care and support. Motivated warehouse worker with expertise in shipping, receiving, inspection, and storage operations. Committed to achieving efficient packaging standards and minimizing risk. Dedicated to meeting production and quality goals through relevant experience and unwavering dedication. Enthusiastic about making drinks, serving customers, and continuously improving bartending skills.
Overview
6
6
years of professional experience
Work History
Team Lead
Jersey Mikes
Lathrup Village
02.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Assisted team in preparing customer orders, including slicing, topping, and grilling subs.
Bartender
Bar Louie
Dearborn
11.2023 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Patient Observer
Children's Hospital Of Detroit Michigan
Detroit
07.2022 - 11.2023
- Collected and analyzed patient feedback to evaluate quality of care.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
Warehouse Associate
Amazon
Pontiac
11.2021 - 03.2023
- Prepared orders for shipment by packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment conveying orders to shipping personnel.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Lifted heavy objects, from weight ranging in 10-50 pounds.
Customer Service Representative
Meijer
Chesterfield
06.2019 - 11.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
Education
High School -
L'Anse Creuse High School North
Warren, MichiganCosmetology - Cosmetology
Warren Woods Tower
Warren, MichiganSkills
- Collection Management
- Accounts Payable and Accounts Receivable
- Interdepartmental Cooperation
- Care Improvement
- Data Gathering
- Lifting and Sorting
- Assembly and Production
- Maintain Food Safety
- Attentive Service
- Attention to Detail
- Active Listening
- Multitasking Strengths
Timeline
Team Lead
Jersey Mikes
02.2024 - Current
Bartender
Bar Louie
11.2023 - 03.2025
Patient Observer
Children's Hospital Of Detroit Michigan
07.2022 - 11.2023
Warehouse Associate
Amazon
11.2021 - 03.2023
Customer Service Representative
Meijer
06.2019 - 11.2021
High School -
L'Anse Creuse High School North
Cosmetology - Cosmetology
Warren Woods Tower