KYA RITTENHOUSE
Johns Creek,GA
Summary
I am an enthusiastic esthetic student with a passion for the medical esthetics career field. I am eager to learn and am always diving into new treatments and techniques. Currently I am seeking a position in the esthetic field to help strengthen my knowledge, connections and passion. I am still actively obtaining my licensing as a student and hoping to participate as a receptionist, assistant or any need filled positions.
My time spent in school has allowed me to learn customer care, client safety, time management, infection control, ingredient knowledge, and an abundance of skin based knowledge.
My time spent outside of the esthetic industry has been in the restaurant industry where I have learned crucial skills in communication, customer satisfaction, efficiency in front desk phone skills and scheduling, sales and high revenue, team work, and adjusting to fast changing environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Assistant
Atlanta Institute Of Aesthetics
04.2024 - 09.2024
- Maintained cleanliness of treatment rooms, restrooms, and common areas to uphold high standards of sanitation and professionalism.
- Supported therapists in preparing treatment rooms, enabling efficient transitions between appointments.
- Ensured compliance with local health regulations by adhering to established policies and procedures.
- Organized promotional materials for display within the spa facility, maximizing visibility of available offers.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
HOSTESS
Kona Grill
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Assisted in marketing efforts to promote special events and increase restaurant attendance.
- Collaborated with management to develop strategies for improving overall dining experience.
HOST MANAGEMENT / SERVER
Up on the Roof
11.2022 - 09.2023
- Led a team of host staff, ensuring exceptional customer service and a seamless reservations process
- Implemented training programs to improve host team efficiency and guest interactions.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
HOSTESS/WAITRESS
The Cape Restaurant and Bar
12.2021 - 07.2022
- Demonstrated exceptional customer service skills by greeting and seating guests in a prompt and friendly manner
- Proven ability to handle multiple tables, ensuring efficiency and accuracy in order taking and delivery.
HOSTESS
Texas Roadhouse
01.2020 - 08.2020
- Managed high-pressure situations and maintained a calm and professional demeanor during peak dining hours
- Resolved customer complaints and handled any unforeseen issues with composure and professionalism.
Education
Esthetician Licensing - Esthetics
The Elaine Sterling Institute
Buckhead, GA01.2025
Licensing - Esthetics
Atlanta Institute of Aestheticians
2 Dunwoody Park S #102, Atlanta, GA 3033802.2025
DIPLOMA -
James Madison High School
N/A Online05.2022
DIPLOMA -
Skyline High School
Ann Arbor, MI06.2021
Skills
- Professionalism
- Customer service focus
- Computer Proficiency
- Effective Communication
- Problem-solving
- Product Knowledge
- Time management
- Attention to detail
- Multitasking
- Appointment Scheduling
- Strong Organization
- Service promotions
- Front Desk Management
Volunteer Experience
- Huron Humane Society, Ann Arbor, MI
- Food Gathers of Ann Arbor, Ann Arbor, MI
- Sauk Theatre Management, Hillsdale, MI
- Second Harvest Food Bank, Clermont, FL
- American Red Cross, Alpharetta, GA
References
- Everado Serrato (678 977 2223)
- Shei Tanner-Pedraza, (313) 622 4174
- Jason Hull, (619) 203 9793
Certification
- Dermalogica Certified
- ServSafe
Volunteer
- Volunteer staff - Sauk Theatre Productions Jonesville, MI 2017-2019
- Volunteer staff - Humane Society of Huron Valley Ann Arbor, MI 2020-2021
- Volunteer staff - Food Gathers Clermont, Fl 2021-2021
- Volunteer staff - American Red Cross Alpharetta, GA 2021-2023
Timeline
Spa Assistant
Atlanta Institute Of Aesthetics
04.2024 - 09.2024
HOSTESS
Kona Grill
08.2023 - Current
HOST MANAGEMENT / SERVER
Up on the Roof
11.2022 - 09.2023
HOSTESS/WAITRESS
The Cape Restaurant and Bar
12.2021 - 07.2022
HOSTESS
Texas Roadhouse
01.2020 - 08.2020
Esthetician Licensing - Esthetics
The Elaine Sterling Institute
Licensing - Esthetics
Atlanta Institute of Aestheticians
DIPLOMA -
James Madison High School
DIPLOMA -
Skyline High School
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