Kyah Jeffries
Cincinnati,OH
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Brings in-depth experience in patient assessment, diagnostic testing, and maintaining patient records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Optometric Technician
MyEyeDr
07.2025 - Current
- Perform preliminary vision tests and assist optometrists with patient examinations.
- Operate and maintain ophthalmic instruments and record medical histories using EHR.
- Educate patients on contact lens care and eyeglass selection, ensuring prescription accuracy.
- Manage patient scheduling, check-ins, check-outs, and insurance verification.
- Handle data entry, inventory management, and billing.
- Oversee and assist in onboarding optometric technicians.
Optometric Technician
Eyecare on the Square
06.2025 - 07.2025
- Store closed in July 2025.
- Assisted with patient examinations and vision tests, maintaining professionalism.
- Operated autorefractors, keratometers, tonometers, and retinal imaging devices.
- Processed eyeglass orders and managed HIPAA compliance.
Guest Services Lead Supervisor
Kent State Recreation and Wellness Center
04.2022 - 05.2025
- Handled financial management and room rate setting.
- Maintained high standards and mediated private events.
- Resolved customer complaints and collaborated with department leads.
- Curated and oversaw department training modules and emergency care.
Sales Associate/Cashier
Express Factory Outlet
08.2019 - 04.2021
- Assisted customers and increased credit card sales.
- Designed floor layouts and window displays based on trends.
- Reconciled cash drawers and processed refunds/exchanges.
Education
Bachelor of Arts - American Sign Language
Kent State University
Skills
- Appointment scheduling
- Insurance billing
- Optometric equipment operation
- Pre-testing procedures
- First aid CPR AED
- Customer service
- Time management
- Problem-solving
Certification
Fraud Training; Bloodborne Pathogens; CPR/AED for Professional Rescuers; PCI Compliance
Timeline
Senior Optometric Technician
MyEyeDr
07.2025 - Current
Optometric Technician
Eyecare on the Square
06.2025 - 07.2025
Guest Services Lead Supervisor
Kent State Recreation and Wellness Center
04.2022 - 05.2025
Sales Associate/Cashier
Express Factory Outlet
08.2019 - 04.2021
Bachelor of Arts - American Sign Language
Kent State University