Kyah Jones
Woodstock,GA
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
7
7
years of professional experience
Work History
Portal Administrator
Mini Gadgets
Marietta , Georgia
11.2021 - Current
- Keep up with inventory on websites the company sells their products
- Checking for Violators that are not authorized dealers
- Maintain all online customer communications
- Process refunds
Patient Service Representative
Piedmont Urgent Care By Wellstreet
Atlanta, Georgia
09.2021 - 10.2021
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Detention Officer
Paulding County Sheriffs Office
Dallas, Georgia
03.2019 - 09.2021
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Testified in court pertaining to prisoner statements and behavior while in custody.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Processed inmates by taking photographs and fingerprints.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
Sales Associate
Tin Bucket Mercantile
Dallas, Georgia
11.2018 - 11.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
Barista
Dunkin' Donuts
Hiram, Georgia
05.2018 - 02.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Prioritized drink requests while managing interruptions.
Education
High School Diploma -
South Paulding High School
05.2018
Skills
- Documentation and reporting
- Performance improvement
- Strategic planning
- Excellent organization
- Excellent Communication Skills
- Attention to Detail
Timeline
Portal Administrator
Mini Gadgets
11.2021 - Current
Patient Service Representative
Piedmont Urgent Care By Wellstreet
09.2021 - 10.2021
Detention Officer
Paulding County Sheriffs Office
03.2019 - 09.2021
Sales Associate
Tin Bucket Mercantile
11.2018 - 11.2019
Barista
Dunkin' Donuts
05.2018 - 02.2019
High School Diploma -
South Paulding High School
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