Summary
Work History
Education
Skills
Accomplishments
Timeline
Volunteer
Kyan Flynn

Kyan Flynn

Rochester Hills,MI

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

Sr. Manager Growth and Scale

EPIC Health Care
Southfield, MI
2022 - Current
  • Develop sales training program to ensure foundation is created for a successful market launch
  • Establish KPIs and processes identifying and analyzing key metrics to measure success
  • Develop and lead process improvements to optimize operations and reduce costs.
  • Discover new opportunities to partner with clients to solve business & technology problems or make improvements
  • Collaborate with cross-functional team members to build and execute development plans
  • Use data and analytics to diagnose trends and link to business performance outcomes
  • Lead and support troubleshooting of operational issues to reduce project bottlenecks or delays
  • Develop business plans to incorporate growth, modernization and cost structure improvement.

Managing Partner

24Ten, LLC
Rochester Hills, MI
2020 - 2022
  • Built new business plan under Biggby Coffee brand, partnered with real estate investors and coordinated site preparations
  • Outlined financials, 5 year pro-forma, capital investment and real estate
  • Kept up-to-date on regulatory changes affecting business operations
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies

Director of Business Development

RIGHT MANAGEMENT
Detroit, MI
2019 - 2020
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
  • Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities
  • Developed growth plans by identifying key clients, key targets and priority service lines
  • Facilitated and managed business development plan based on market and industry research
  • Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided
  • Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services

Sales Manager, Change Management Leader

ISTATION
Dallas, TX
2019 - 2019
  • Established and oversaw a portfolio of change management projects, revenue opportunities and SaaS sales team
  • Analyzed & presented trends and results creating workforce productivity standards as foundation to strategic planning initiatives
  • Built & implemented continuous hiring process for SaaS sales team
  • Authored onboarding training program
  • Achieved staffing levels at 100% within 60 days
  • Identified & closed gaps in Salesforce CRM stages, trackable tasks & reporting
  • Yielded 30% increase in usage, 20% uptick in forecasting & increased communication between departments
  • Guided & educated team through face-to-face, written and inspired communication methods catapulting collaboration efforts
  • Coached & mentored team members to drive performance, instill repeatable techniques & enhance engagement

Senior Director of Sales and Recruiting

DREAM CENTER EDUCATION HOLDINGS / EDUCATION MANAGEMENT COPR, The Art Institute
Dallas, TX
2015 - 2018
  • Devised, presented and implemented targeted marketing plan for Dallas/Ft Worth metroplex leading to Top 5 in nationwide sales
  • Successfully improved employee turnover to 9% through creating a recruitment, hiring and on-boarding program
  • Steered collaboration across departments yielding #1 in volume for college preparation program - fiscal 2017, 2018
  • Created & executed local organizational change plan for transition to Non-Profit status
  • Collaborated as a national leader in communication and implementation of SMS technology & automation in marketing and outreach to potential customers
  • Established sales objectives by forecasting and developing annual sales quotas by degree offering
  • Collaborated with marketing department personnel to optimize strategic initiatives
  • Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks
  • Conceptualized and executed innovative strategies to promote degrees in Metro Dallas area

Education

Master of Business Administration - E-Business

University of Phoenix
San Diego, CA

Bachelor of Business Administration - Marketing & Management

Northwood University
Midland, MI

Associate of Arts - Banking & Finance

Northwood University
Midland, MI

Skills

  • Business Performance Management
  • Sales Strategies and Planning
  • Data-Driven Decision-Making
  • Influencing and Negotiating
  • Project Planning
  • Community Relations
  • Hiring and Training
  • Team Leadership
  • Onboarding and Orientation
  • Process Improvement
  • Customer Relationship Management
  • Business Analysis and Reporting
  • Customer Complaint Resolution
  • Advertising Campaigns
  • Sales Quota Management
  • Microsoft Office/CRM systems

Accomplishments

  • Achieved 37% increase in sales quota
  • Accomplished 97 to 132% of sales budget
  • Delivered 118% of sales budget in multi-site (6) inside sales team for the San Diego, CA area in array of degree programs. In person and online platforms.
  • Accomplished 129% of sales budget leading multi-site (4) inside sales team in the Seattle, WA area
  • Created Key Contributor program with objectives of positive culture, obtaining goals and leadership skills
  • Outstanding Leadership –Apollo Group, X-Large Location
  • Sales Performance, Gold Award – Apollo Group, X-Large Location
  • Highest Sales Average per Representative – Apollo Group, X-Large Location
  • Outstanding Commitment Award- Apollo Group, Western Region
  • Spirit of the Phoenix – Apollo Group, Mid-West Region
  • Emotional Intelligence
  • Situational Leadership
  • Lominger Library Competency Certification, Leading & Coaching
  • Managing for Peak Performance
  • Advancement, Promotion & Placement Graduate – Apollo Group
  • Team Consult Ambassador – Apollo Group, Western Region
  • Max Saxx – Sales Training
  • Outsell Consulting – Selling Success Process, Western Region Trainer

Timeline

Sr. Manager Growth and Scale

EPIC Health Care
2022 - Current

Managing Partner

24Ten, LLC
2020 - 2022

Director of Business Development

RIGHT MANAGEMENT
2019 - 2020

Sales Manager, Change Management Leader

ISTATION
2019 - 2019

Senior Director of Sales and Recruiting

DREAM CENTER EDUCATION HOLDINGS / EDUCATION MANAGEMENT COPR, The Art Institute
2015 - 2018

Master of Business Administration - E-Business

University of Phoenix

Bachelor of Business Administration - Marketing & Management

Northwood University

Associate of Arts - Banking & Finance

Northwood University

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Kyan Flynn