Asha Gray
Southfield,MI
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical office and healthcare systems. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical healthcare systems by providing exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Health Navigator Supervisor
EPIC Health Care
05.2023 - Current
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
Healthcare Manager
Positive Images
06.2016 - 05.2023
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Increased patient satisfaction scores by 65%.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Alternate Administrator
New Life Home Healthcare
04.2013 - 04.2018
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
Maternal Infant Health Program (MIHP) Coordinator
Positive Images Inc.
05.2009 - 06.2016
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated with human resources department to handle payroll and personnel databases.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Education
MBA - Health Administration
Davenport University
Grand Rapids, MIMaster of Science - Marketing
Michigan State University
East Lansing, MISkills
- Originality and Creativity
- Worker Supervision
- Group Session Facilitation
- Crisis Resolution
Certification
- NHA - Licensed Nursing Home Administrator - In process
Timeline
Health Navigator Supervisor
EPIC Health Care
05.2023 - Current
Healthcare Manager
Positive Images
06.2016 - 05.2023
Alternate Administrator
New Life Home Healthcare
04.2013 - 04.2018
Maternal Infant Health Program (MIHP) Coordinator
Positive Images Inc.
05.2009 - 06.2016
MBA - Health Administration
Davenport University
Master of Science - Marketing
Michigan State University
- NHA - Licensed Nursing Home Administrator - In process
Similar Profiles
Lacreashia AdamsLacreashia Adams
Clinical Assistant at EPIC Health CareClinical Assistant at EPIC Health Care
Kyan FlynnKyan Flynn
Sr. Manager Growth and Scale at EPIC Health CareSr. Manager Growth and Scale at EPIC Health Care
Hassana BenjaminHassana Benjamin
Registered Nurse at Aveanna Health Care Service, Home CareRegistered Nurse at Aveanna Health Care Service, Home Care