Rony Morales
Panorama City,CA
Summary
Mission-driven with more than 5 years of experience in all elements of organizational leadership and success in creating inspirational environment. Successful in overseeing community services, men's and women's ministries, student ministry, children's ministry and worship ministry. Highly welcoming and accomplished in developing and shepherding new and existing church members.
Overview
6
6
years of professional experience
Work History
Health Tech Navigator
Heluna Health
09.2023 - Current
- policies a
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Area Program Supervisor
LAUSD
02.2023 - 09.2023
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Kept stakeholders updated on project changes or issues and provided details for resolution.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Met tight deadlines to satisfy client demands and project timelines.
Playground Supervisor
Beyond The Bell LAUSD
01.2019 - 09.2023
- Oversaw children on playground to monitor safety and suitability of activities.
- Prepared comprehensive schedules of activities and maintained daily records of number of participants, incidents and activities.
- Picked up employee attendance reports to keep accurate records of time worked and amount paid for staff.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
Floor Lead
WSS Shoe Style Selection
11.2020 - 01.2022
- Requirements
- Organizing shoes and new apparels when they arrive to the store
- Helping customers to find what they need
- Helping co-workers to accomplish the store goals.
Site lead
Encino Elementary
03.2019 - 05.2020
- Taking care of students and ensuring their safety and security
- Supporting them with homework and understanding of their classes
- Preparing fitness and educational activities in a daily basis
- Conducting a great customer service not only with students but also parents and school staff
- Other Tasks Accomplished
- Worked for the Grab and Go during the start of the pandemic in, collaborating and assisting Boys and Girls Club for the Hybrid Classes.
Shift Leader
Carl’s Jr Restaurant
06.2018 - 01.2019
- Performing tasks as cashier, cooking and assisting the manager creating schedules and organizing them
- Requirements
- Organizing employees’ schedules
- Assisting manager when manager was not present
- Opening and closing store
- Counting money and making sure that the total sales where correct
- Cashiering
- Cook
- Keeping high customer service standards.
Education
Associate of Science - Social Behavior Science, Language and Literature
Los Angeles Mission College
Sylmar, CA06.2022
Associate of Science - Administration of Justice
Los Angeles Mission College
Sylmar, CA06.2022
High School Diploma -
Arleta High School
Arleta, CA06.2018
Skills
- Leadership
- Adaptability
- Teamwork
- Creativity
- Time Management
- Decision Making
- Ability to Work Under Pressure
- Taking Initiative and working Well Independently
- Leadership Development
- Industry Trends
- Project Requirements
- Staff Leadership
- Public Relations
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Health Tech Navigator
Heluna Health
09.2023 - Current
Area Program Supervisor
LAUSD
02.2023 - 09.2023
Floor Lead
WSS Shoe Style Selection
11.2020 - 01.2022
Site lead
Encino Elementary
03.2019 - 05.2020
Playground Supervisor
Beyond The Bell LAUSD
01.2019 - 09.2023
Shift Leader
Carl’s Jr Restaurant
06.2018 - 01.2019
Associate of Science - Social Behavior Science, Language and Literature
Los Angeles Mission College
Associate of Science - Administration of Justice
Los Angeles Mission College
High School Diploma -
Arleta High School
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