Kyan Mckernan
Summary
High-performing Retail Manager delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
11
11
years of professional experience
Work History
Retail Manager
Smooth Roots
Portland, OR
10.2023 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
Owner
Slash And Burn
Portland, OR
10.2013 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Produced comprehensive graphic design works including logos, icons, flyers, brochures and other visuals for print or web.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Operations Manager
Nova Paths
Portland, OR
04.2022 - 08.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Created detailed reports on the performance of individual departments within operations.
Sales Manager
Scout Camp
Portland, OR
05.2021 - 04.2022
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Owner/Operator
Heir Portland
Portland, OR
10.2017 - 03.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
South Eugene High School
Eugene, OR06.2012
Skills
- Customer Service
- Staff Management
- Client Relations
- Staff Training
- Store operations
- Cash Management
Timeline
Retail Manager
Smooth Roots
10.2023 - Current
Operations Manager
Nova Paths
04.2022 - 08.2023
Sales Manager
Scout Camp
05.2021 - 04.2022
Owner/Operator
Heir Portland
10.2017 - 03.2022
Owner
Slash And Burn
10.2013 - Current
High School Diploma -
South Eugene High School