KYANA DAVIS
Sacramento,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Loan Specialist
OneMain Financial
Elk Grove, CA
05.2025 - 11.2026
- Assisted Customers in understanding loan products and application processes.
- Processed loan Documentation and maintained accurate records in system Databases.
- Consistently met or exceeded monthly sales targets, contributing significantly to The department's success.
- Resolved complex issues related to existing loans, effectively retaining clients While addressing concerns promptly.
- Obtained copies of applicants' credit histories and reviewed paperwork to Determine the feasibility of granting loans.
- Educated Clients on various lending products available, ensuring they made Informed decisions about borrowing options.
Assistant Manager
Super 8
Vallejo, Ca
06.2021 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through targeted promotions and effective use of local hotel review boards.
Guest Services Representative / Front Desk Manager
Super 8
Vallejo, Ca
12.2018 - 04.2021
- Responsible for greeting registering and processing guests and their assigned rooms
- Promptly accommodate any special request given by guest
- Verifies guest method of payment; handles cash payments
- Communicates with staff on status of guest rooms
- Prepared the weekly schedule of employees
- Assisted in training of front desk employees
- Monitored guest service and handled guest complaints and follow ups
- Supervised the Front desk department
- Reviewed and approved all room rate changes.
Front Desk Representative
Inn's and Suites at Discovery Kingdom
Vallejo, Ca
06.2018 - 02.2019
- Responsible for greeting, issuing guest badges, registering and checking guest in and out of assigned rooms
- Verify guest personal payments information ensuring account is accurate and complete
- Responsible for answering front desk phone, resolving guest inquires and matters in a timely fashion
- Assigned administrative projects to include data entry and vendor communication.
Guest Service Representative
Motel 6
Vallejo, Ca
10.2015 - 02.2017
- Responsible for greeting, registering and checking guests in and out of the hotel
- Respond to guest inquiries, requests, and resolve issues in a timely and efficient manner
- Verify guest personal payment information on their accounts are accurate and complete
- Update team members about changes in hotel products, services, pricing and policies.
Customer Service Representative
American Recovery Services
El Dorado Hills, Ca
07.2012 - 02.2014
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging environment
- Processed customer credit card payments via telephone
- Gathered and verified all required customer information for tracking purposes
- Built a friendly and professional relationship to retain repeat business of customers.
In Home Care
Family Care
Vallejo, Ca
01.2008 - 07.2012
- Prepared the clients food, attended to their laundry, and keep up their personal hygiene
- Escorted the client to doctor appointments, hair salon, and grocery shopping
- Provided social interaction such as reading, playing games, and taking the clients out on a walk.
Loan Processor
First American Title
Concord, Ca
09.2005 - 01.2008
- Served as initial point of contact from the beginning to the end of the loan process
- Acted as a liaison between the borrower, underwriter, loan originator and lender
- Collected required documentation from applicants and followed up on missing items
- Prepared commitment letters, denial letters and canceled files when necessary.
Receptionist
Law Office of Osby Davis
Vallejo, Ca
04.2000 - 09.2005
- Received a high volume of incoming calls from clients and customers
- Greeted and welcomed clients and customers via telephone and in person
- Handled a heavy flow of paperwork and documents on a daily basis
- Processed invoices daily and billed renewed invoices to clients
- Directed calls to ensure that the appropriate individuals and departments received them
Education
Certified Nursing Certificate - Certified Nursing Assistant
Solano School of Nursing
Vallejo, CA06-2001
High School Diploma -
Hogan Sr. High School
Vallejo, CA06-2000
Skills
- Employee scheduling Customer Retention and service Cost Reduction knowledge
- Customer Service
- Loan Processor
- Office Management
- Budgeting
- Front desk
- Sales
- Cash handling
- Guest services
Accomplishments
- Received “Employee of the Quarter” service award in July 2025.
- Developed prospects for new loans by conducting 200 weekly cold calls.
- Repeatedly commended by superiors for excellent customer service.
- Achieved monthly sales goals ] by completing solicitation task with accuracy and efficiency.
Timeline
Loan Specialist
OneMain Financial
05.2025 - 11.2026
Assistant Manager
Super 8
06.2021 - 09.2023
Guest Services Representative / Front Desk Manager
Super 8
12.2018 - 04.2021
Front Desk Representative
Inn's and Suites at Discovery Kingdom
06.2018 - 02.2019
Guest Service Representative
Motel 6
10.2015 - 02.2017
Customer Service Representative
American Recovery Services
07.2012 - 02.2014
In Home Care
Family Care
01.2008 - 07.2012
Loan Processor
First American Title
09.2005 - 01.2008
Receptionist
Law Office of Osby Davis
04.2000 - 09.2005
Certified Nursing Certificate - Certified Nursing Assistant
Solano School of Nursing
High School Diploma -
Hogan Sr. High School
overly exceeded company's sale goes
Improved customer satisfaction by addressing and resolving complaints promptly. Developed strong working relationships with staff, fostering a positive work environment.