Kyana Newsome
Pensacola,FL
Summary
Experienced with threat monitoring and analysis. Utilizes effective strategies for incident management and emergency communication. Knowledge of global security operations and response coordination. Professional security specialist equipped to handle high-pressure environments and ensure operational continuity. Adept at monitoring, analyzing, and responding to security threats with precision. Strong focus on team collaboration and achieving results, adapting seamlessly to dynamic needs. Skilled in surveillance, risk assessment, and emergency response, embodying reliability and effectiveness. Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GSOC Operator
Air Force
05.2023 - 06.2026
- Monitored and analyzed real-time security data to identify potential threats and vulnerabilities.
- Coordinated incident response efforts, ensuring timely communication among team members and stakeholders.
- Developed and maintained operational procedures for incident management and reporting protocols.
- Led training sessions for junior operators on surveillance systems and emergency response protocols.
- Implemented process improvements that enhanced situational awareness and response times during critical incidents.
- Optimized response times to security incidents through effective communication and coordination with team members.
- Evaluated and refined standard operating procedures for continuous improvement in GSOC operations.
- Supported the onboarding process for new team members by providing guidance on GSOC protocols and best practices.
- Maintained strict confidentiality and discretion when handling sensitive information, ensuring the privacy of client data.
- Developed comprehensive training materials for new operators, ensuring consistent protocol adherence across the team.
- Increased situational awareness by maintaining up-to-date knowledge of global events and potential threats.
Assistant Store Manager
Dollar General Market
09.2022 - 05.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational standards.
- Managed inventory levels, conducting regular audits to maintain optimal stock availability.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Shift Manager
AAFES Express
04.2021 - 04.2022
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Identified business issues, creating customized solutions for individual problems.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Traveled to and operated sister stores whenever their store supervisor took leave
- Handled over $300-3k in funds each day in fast-paced environment.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Responsible for the Hot to go, Snack avenue, and Food department
Laborer
AAFES Express
07.2020 - 04.2021
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Used organizational skills to meet productivity requirements.
- Helped unload and receive truck deliveries
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Traveled to and assisted sister stores whenever they needed a helping hand (Erwin hall, Sharpe Express)
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Logged inventory of materials used to maintain workplace access to supplies.
- Oversaw the Snack Avenue department
Cashier
AAFES EXPRESS
09.2019 - 07.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Verified customer identification for alcohol or tobacco purchases.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures and customer service.
Cashier Sales Associate
AAFES Express
10.2018 - 01.2019
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
- Adhered to top-quality client servicing standards to promote overall satisfaction.
- Presented friendly and positive attitude while communicating clearly with customers and colleagues.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Valet Parking Attendant
05.2017 - 06.2018
- I greeted all guests and registered them into the electronic ticket system.
- Provided accurate and timely documentation of vehicle check, vehicle damage, and other conditions prior to service.
- Parked and received vehicles upon request in a timely manner.
Cashier Sales Associate
Tackle Shop
07.2016 - 05.2018
- I maintained the gift shop by running the register, counting inventory , and stocking the shelves.
- I have processed online orders,as well as over the phone.
- Outgoing and friendly personality and demeanor for all our guests that visit the shop while they wait to be seated at the restaurant.
Hostess
The Fish House
07.2016 - 05.2017
- As a Hostess I welcomed all guests and provided excellent customer service.
- Skilled reservation scheduling.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Answered phones politely and promptly, accurately recording and confirming reservations.
Kids Club Attendant
Hilton Pensacola Beach
05.2016 - 09.2016
- I created games and activities with my team for the children to enjoy during their stay at the hotel.
- I advertised and photographed the events for the Hilton's social media pages.
- Provide a safe environment for all children.
Teacher Assistant
Childhood Dreams Learning Center
01.2016 - 05.2016
- I assisted the children with their homework and activities under the supervision of the director.
- Prepared snacks and created games for the kids to play while in our care.
- Helped students master learning concepts through one-on-one and small group tutoring.
Concession Girl
Landmark Skate and Fun
02.2015 - 01.2016
- I welcomed guests and then prepared food and drinks for guests and their parties.
- I counted inventory, trained new employees, processed cash payments, operating food preparation equipment, and maintaining the stand clean and sanitized.
Education
High School Diploma -
Skills
- Excellent customer service
- Organizational Skills
- Training and mentoring
- Issue and conflict resolution
- Critical thinking
- Incident response management
- Network security protocols
- Data privacy regulations
- Risk assessment strategies
- Security systems monitoring
- Security incident reporting
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Computer skills
Certification
Comptia- Security Plus Certification
Timeline
GSOC Operator
Air Force
05.2023 - 06.2026
Assistant Store Manager
Dollar General Market
09.2022 - 05.2023
Shift Manager
AAFES Express
04.2021 - 04.2022
Laborer
AAFES Express
07.2020 - 04.2021
Cashier
AAFES EXPRESS
09.2019 - 07.2020
Cashier Sales Associate
AAFES Express
10.2018 - 01.2019
Valet Parking Attendant
05.2017 - 06.2018
Cashier Sales Associate
Tackle Shop
07.2016 - 05.2018
Hostess
The Fish House
07.2016 - 05.2017
Kids Club Attendant
Hilton Pensacola Beach
05.2016 - 09.2016
Teacher Assistant
Childhood Dreams Learning Center
01.2016 - 05.2016
Concession Girl
Landmark Skate and Fun
02.2015 - 01.2016