Kyanna Cole
Monroe,WA
Summary
Organized Administrative Assistant | Skilled in Invoicing, Data Entry, and Reception Duties | Seeking Opportunities to Streamline Operations
Overview
12
12
years of professional experience
Work History
Document Administration Coordinator
Premera Blue Cross, BCBS Association
Mountlake Terrace, WA
04.2023 - 04.2025
- Managed communications between departments, facilitating information flow and collaboration.
- Assisted in developing administrative procedures to enhance operational efficiency.
- Maintained accurate records and documentation, ensuring compliance with company policies.
- Supported project management initiatives by tracking deadlines and deliverables effectively.
- Analyzed workflow processes, identifying areas for enhancement and recommending solutions.
- Ensured timely invoicing for services rendered, contributing to improved cash flow management within the organization.
Workplace Services Receptionist
Premera Blue Cross, BCBS Association
Mountlake Terrace, WA
06.2021 - 04.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted in coordinating office events, enhancing team collaboration and communication.
- Provided administrative support by preparing meeting materials and maintaining office supplies inventory.
- Developed positive relationships with clients, addressing inquiries and resolving issues effectively.
- Implemented process improvements for reception workflows, increasing operational efficiency.
Receptionist Administrator
Canyon Park Treatment Solutions
Bothell, WA
11.2017 - 05.2018
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained accurate filing systems for client records and correspondence management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured compliance with health regulations during specimen collection processes.
Back-Office Customer Service Representative
AT&T Mobility
Bothell, WA
03.2014 - 07.2017
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Prepared detailed audit reports outlining findings and suggested improvements for management review.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Sales Associate
Pier One Imports
Redmond, WA
09.2013 - 05.2014
- Delivered exceptional customer service to enhance shopping experiences and drive repeat business.
- Assisted in inventory management, ensuring product availability and optimal stock levels on the sales floor.
- Collaborated with team members to execute visual merchandising strategies that increased store appeal.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Education
High School Diploma -
Sultan High School
Sultan, WASkills
Report generation
Meeting facilitation
Office administration
Document control
Scheduling expertise
Project management
Team collaboration
Schedule management
Attention to detail
Calendar management
Documentation and recordkeeping
Data entry
Event planning
File organization
Proficient in software
Customer database systems
Filing
Meeting coordination
Appointment scheduling
Project Support
Scheduling appointments
Microsoft office
Timeline
Document Administration Coordinator
Premera Blue Cross, BCBS Association
04.2023 - 04.2025
Workplace Services Receptionist
Premera Blue Cross, BCBS Association
06.2021 - 04.2023
Receptionist Administrator
Canyon Park Treatment Solutions
11.2017 - 05.2018
Back-Office Customer Service Representative
AT&T Mobility
03.2014 - 07.2017
Sales Associate
Pier One Imports
09.2013 - 05.2014
High School Diploma -
Sultan High School