Summary
Overview
Work History
Education
Skills
Timeline
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Kyanna Perry

New York,NY

Summary

Experienced and dependable professional with a strong background in restaurant supervision and security operations. Proven leadership in fast-paced hospitality environments, with expertise in team management, customer service, and operational efficiency. Skilled in maintaining safety protocols, conflict resolution, and ensuring a secure, welcoming atmosphere for staff and guests alike.

Overview

6
6
years of professional experience

Work History

Shift Leader

Dig Inn
New York
10.2021 - Current
  • Supervise daily shift operations for a team of 15+ employees in a high-volume dining environment.
  • Coordinate opening and closing procedures, ensuring operational readiness and cleanliness.
  • Monitor employee performance and provide real-time coaching and support.
  • Handle customer complaints and resolve issues quickly to ensure satisfaction.
  • Balance cash drawers, complete deposits, and reconcile daily sales reports.
  • Train new team members on company policies, service standards, and safety protocols.

Security Officer

Allied Universal Security Services
New York, NY
04.2019 - 04.2022
  • Monitored entrances, exits, and perimeter of designated COVID-19 quarantine hotels to ensure compliance with health and security policies.
  • Enforced quarantine regulations including mask usage, social distancing, and restricted movement areas.
  • Logged and documented all visitor check-ins, package deliveries, and unusual activities for daily shift reports.
  • Worked in coordination with hotel staff, public health officials, and emergency services during on-site incidents.
  • Assisted in maintaining calm and order during periods of high stress or conflict, using verbal de-escalation techniques.
  • Conducted routine patrols to ensure safety of guests, staff, and the public, while mitigating any potential risks.

Education

Associate of Arts - Liberal Arts And Sciences

Middlesex County College
Edison, NJ

Skills

  • Team Leadership
  • Conflict Resolution
  • Customer Service
  • Safety & Sanitation Compliance

Timeline

Shift Leader

Dig Inn
10.2021 - Current

Security Officer

Allied Universal Security Services
04.2019 - 04.2022

Associate of Arts - Liberal Arts And Sciences

Middlesex County College
Kyanna Perry