Experienced and dependable professional with a strong background in restaurant supervision and security operations. Proven leadership in fast-paced hospitality environments, with expertise in team management, customer service, and operational efficiency. Skilled in maintaining safety protocols, conflict resolution, and ensuring a secure, welcoming atmosphere for staff and guests alike.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dig Inn
New York
10.2021 - Current
Supervise daily shift operations for a team of 15+ employees in a high-volume dining environment.
Coordinate opening and closing procedures, ensuring operational readiness and cleanliness.
Monitor employee performance and provide real-time coaching and support.
Handle customer complaints and resolve issues quickly to ensure satisfaction.
Balance cash drawers, complete deposits, and reconcile daily sales reports.
Train new team members on company policies, service standards, and safety protocols.
Security Officer
Allied Universal Security Services
New York, NY
04.2019 - 04.2022
Monitored entrances, exits, and perimeter of designated COVID-19 quarantine hotels to ensure compliance with health and security policies.
Enforced quarantine regulations including mask usage, social distancing, and restricted movement areas.
Logged and documented all visitor check-ins, package deliveries, and unusual activities for daily shift reports.
Worked in coordination with hotel staff, public health officials, and emergency services during on-site incidents.
Assisted in maintaining calm and order during periods of high stress or conflict, using verbal de-escalation techniques.
Conducted routine patrols to ensure safety of guests, staff, and the public, while mitigating any potential risks.