Amya Brave
Orlando,United States
Summary
Client success professional with strong expertise in building and maintaining client relationships. Adept at problem-solving, communication, and leveraging data-driven insights to enhance client satisfaction. Known for excellent teamwork, adaptability, and results-driven approach. Skilled in client onboarding, account management, and conflict resolution, consistently delivering impactful outcomes.
Overview
5
5
years of professional experience
Work History
CLIENT SUCCESS SPECIALIST
Beyond Finance
Remote
01.2025 - Current
- Provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment.
- Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship.
- Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions
- Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner.
- Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times.
- Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues.
- Reviewing high priority legal offers, assisting clients with the approval of legal offers requiring funding, ensuring accuracy, compliance, and timely processing.
STUDENT FINANCE ADVISOR
Ultimate Medical Academy
05.2023 - 01.2025
- Provide financial guidance to students on tuition and financial aid.
- Collaborate with academic departments to resolve financial challenges.
- Maintain records and ensure compliance with institutional policies.
COLLECTIONS AGENT
Concentrix
Lake Mary, Florida, United States
08.2021 - 06.2023
- Interface with customers via inbound and/or outbound calls for the purpose of collecting funds in a pre-charge off or past due status.
- Working off an auto dialing system, making over 100 calls a day to move accounts towards current or balance in full.
- Initiate outbound calls to delinquent customers to negotiate payment on accounts due.
- Collect payments on pre-charge off or early delinquent accounts to recover funds and contribute to client performance.
- Motivate customer to pay outstanding balance in full or determine appropriate payment arrangement, and provide customer service to owners to help them better understand their benefits.
Education
HIGH SCHOOL DIPLOMA -
Apopka High School
Apopka, Florida05.2021
Valencia College
Orlando, Florida05.2026
Skills
- Presentations
- Microsoft Excel
- Microsoft Word
- Customer Service
- Management
- Mentorship
- Microsoft Outlook
- Zendesk
- Salesforce
- CRM
Timeline
CLIENT SUCCESS SPECIALIST
Beyond Finance
01.2025 - Current
STUDENT FINANCE ADVISOR
Ultimate Medical Academy
05.2023 - 01.2025
COLLECTIONS AGENT
Concentrix
08.2021 - 06.2023
HIGH SCHOOL DIPLOMA -
Apopka High School
Valencia College