Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyara Sloan

Las Vegas,NV

Summary

Compassionate Medical Call Center Representative known for high productivity and efficient task completion. Specialize in patient communication, medical terminology comprehension, and electronic health records management. Excel in empathy, active listening, and problem-solving to enhance customer satisfaction and support healthcare teams.

Overview

1
1
year of professional experience

Work History

Medical Representative

Energycare
Henderson, NV
03.2024 - 08.2024
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Assisted in resolving customer complaints in a timely manner.
  • Provided medical advice over the phone according to established protocols.
  • Maintained up-to-date knowledge of healthcare industry trends and regulations.
  • Engaged with customers in an empathetic and professional manner at all times.
  • Followed HIPAA guidelines when handling confidential patient information.
  • Verified insurance eligibility for patients prior to scheduling appointments or procedures.
  • Managed incoming calls.

Behavior Technician

The Stepping Stone Group
Stockton, CA
10.2023 - 12.2023
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Developed individualized treatment plans for each client that included goals and objectives.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.

Customer Service Cashier

Walmart
Las Vegas, NV
06.2023 - 09.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card transactions accurately and efficiently.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.

Education

High School Diploma -

Arbor View High School
Las Vegas, NV
05-2023

Skills

  • Insurance Requirements
  • Insurance Verification
  • Patient confidentiality
  • Call center experience
  • Call coordination
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Account updating

References

References available upon request.

Timeline

Medical Representative

Energycare
03.2024 - 08.2024

Behavior Technician

The Stepping Stone Group
10.2023 - 12.2023

Customer Service Cashier

Walmart
06.2023 - 09.2023

High School Diploma -

Arbor View High School

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Kyara Sloan