Kyarah Macon
Spring ,TX
Summary
Dependable and tech-savvy Administrative and Customer Support professional with a strong background in delivering high-quality service and remote operational support. Skilled in managing communications, scheduling, data entry, and problem resolution with efficiency and professionalism. Adept at using a wide range of digital tools and platforms to support team productivity and customer satisfaction in virtual environments. Recognized for strong organizational skills, adaptability, and a proactive approach to solving challenges and improving processes. Eager to contribute to a dynamic remote team and provide seamless support that drives results.
Overview
5
5
years of professional experience
Work History
Deposit/Loan Analyst I
FIS Global
Work From Home
01.2022 - Current
- Maintained detailed records of all transactions according to regulatory requirements while ensuring strict confidentiality of client data.
- Ensured compliance with regulatory standards by diligently reviewing documentation and loan data.
- Maintained comprehensive documentation of all back office processes, ensuring consistency in approach across the team.
CNA
Karing Hearts
Conroe, TX
01.2020 - 06.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Randstad
The Woodlands, TX
09.2020 - 08.2021
- Maintained detailed records of all transactions according to regulatory requirements while ensuring strict confidentiality of client data.
- Ensured compliance with regulatory standards by diligently reviewing documentation and loan data.
- Maintained comprehensive documentation of all back office processes, ensuring consistency in approach across the team.
Education
High School Diploma -
North Shore Senior High
Galena Park, TX06.2019
Skills
- Remote Administration & Support
- Customer Service & Client Relations
- Data Entry & Documentation
- Email & Calendar Management
- Microsoft Office / Google Workspace
- CRM Platforms (eg, Salesforce, Zendesk)
- Appointment Scheduling & Coordination
- Zoom, Slack, Teams, Trello, Asana
- Conflict Resolution & Problem Solving
- Fast Learner & Tech-Savvy
Timeline
Deposit/Loan Analyst I
FIS Global
01.2022 - Current
Customer Service Representative
Randstad
09.2020 - 08.2021
CNA
Karing Hearts
01.2020 - 06.2024
High School Diploma -
North Shore Senior High