Kyasha Campbell
Irvington
Summary
Self motivated and diligent product owner with experience in guiding development and delivery of product roadmaps and initiatives. Skilled in identifying opportunities to implement product features that maximizes revenue and increase customer satisfaction. Ability to adapt and deliver success in dynamic environments with a positive work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Owner
Altrata
01.2021 - Current
- Owned and managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Collaborated with multiple scrum development teams to deliver new features and bug fixes for SaaS, DaaS Platforms and APIs integrations.
- Act as a liaison between cross-functional teams such as Sales, Marketing, Engineering, and Commerical to develop product features to achieve business goals.
- Coordinated with software developers to mitigate roadblocks from building critical features that met customer needs.
- Managed implementation of new features by defining user stories, wireframes, and outlining specifications.
Customer Service Representative
Goldfish Swim School
11.2017 - 05.2020
- Created solutions for customers through telephone calls and responded to inquiries in a professional manner
- Monitored Salesforce with the aim of improving workflow efficiencies and developing customers from generated leads
Information Systems Intern
Susan G. Komen North Jersey
09.2019 - 12.2019
- Provided technical assistance to managers with computer applications and hardware issue
- Analyzed, organized, and maintained donor’s data using MS Excel
- Assisted with analysis by documenting website’s “as-is” and “to-be” state to improve user experience
Business Analyst Intern
Delta Dental Of New Jersey & Connecticut
06.2018 - 09.2018
- Worked alongside Project and Release Management teams to identify opportunities for increasing process, workflow efficiencies, and risk reduction
- Collaborated with stakeholders to document requirements, create mockups, and present recommended solution for a project to enhance UI/UX on the company’s service catalog
- Assisted Change Management team with the implementation of a new ticketing system
- Participated in daily stand-up meetings with offshore development team to manage tasks
- Contributed to the handling and resolution of Problem and Change Management incidents
Education
Bachelor of Science - Information Technology
Montclair State University
Montclair, NJ05.2020
Skills
- Business Analysis
- Program Management
- Project Management
- Release Management
- Agile Methodology
- Feature Prioritization
- User Story Creation
- Wireframing
- User Acceptance Testing
- Customer Service
Certification
Certified Scrum Product Owner
Scrum Alliance, 11/2023
Tools
- MS Office
- Salesforce
- Aha.io
- GanttPRO
- Jira/Confluence
- Service Now
- Figma
- Miro
- Draw.io
Timeline
Product Owner
Altrata
01.2021 - Current
Information Systems Intern
Susan G. Komen North Jersey
09.2019 - 12.2019
Business Analyst Intern
Delta Dental Of New Jersey & Connecticut
06.2018 - 09.2018
Customer Service Representative
Goldfish Swim School
11.2017 - 05.2020
Bachelor of Science - Information Technology
Montclair State University
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