Kyaw Kyaw Win
Queen
Summary
Driven by a results-focused approach, I excelled at Yoma Bank, enhancing customer satisfaction and expanding market reach through innovative car loan solutions. My expertise in account management and exceptional client relations skills led to significant partnerships and operational efficiencies. Skilled in teamwork and collaboration, I consistently achieved and surpassed goals.
Overview
13
13
years of professional experience
Work History
ACCOUNT MANAGER
Yoma Bank Head Office
07.2018 - 09.2024
- Engage with customers to provide tailored car loan solutions under the Hire Purchase (HP) scheme.
- Identify and onboard new dealers to expand the loan product offerings and market reach.
- Resolve customer and dealer issues effectively to maintain smooth operations and customer satisfaction.
- Develop new loan products and refine existing ones to meet customer needs and market trends.
- Coordinate with internal banking teams to align loan processing, approvals, and financial transactions.
HP Executive
MM Cars Myanmar Ltd.
01.2018 - 06.2022
- Maintain and strengthen relationships with banking partners for financial transactions and services.
- Foster and manage relationships with government agencies to ensure compliance and smooth operations.
- Oversee the vehicle delivery process for Hire Purchase (HP) customers, ensuring timely and accurate delivery.
- Manage vehicle insurance services, ensuring proper coverage and support for customers.
- Lead and manage HP sales operations across multiple locations.
- Organize and conduct training for sales teams in these regions to ensure consistent performance and product knowledge.
Officer
Yoma Bank
05.2011 - 12.2017
- Manage cashier operations, including handling cash transactions, deposits, and withdrawals.
- Perform money exchange services and ensure accurate currency conversions.
- Oversee account management, including opening, closing, and maintaining customer accounts.
- Handle loan processing, from application assessment to disbursement and repayment tracking.
- Provide customer service, addressing inquiries and resolving account or transaction issues.
- Solve customer problems and operational challenges efficiently to maintain service quality.
Education
Bachelor of Philosophy -
University of East - Rangon
Yangon, Myanmar11-2011
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
ACCOUNT MANAGER
Yoma Bank Head Office
07.2018 - 09.2024
HP Executive
MM Cars Myanmar Ltd.
01.2018 - 06.2022
Officer
Yoma Bank
05.2011 - 12.2017
Bachelor of Philosophy -
University of East - Rangon
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