Kyela Carruthers
Ann Arbor
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing sales effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Results-driven known for productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning, and market trend analysis. Excel in communication, teamwork, and adaptability to meet and exceed sales targets while fostering strong client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Sales Associate/Renewal Specialist
Mckinley Companies LLC
Ann Arbor
11.2021 - Current
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Ensured that all paperwork was completed accurately prior to submitting it to HUD.
- Created detailed reports of all test results using MS Excel spreadsheets.
Flight Attendant
Spirit
Detroit
05.2023 - 09.2023
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Responded to medical emergencies as needed during flights.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Delivered onboard customer service including food and beverage service.
Senior Auditor
Rocket Mortgage
Detroit
06.2020 - 09.2022
- Company Overview: Every Client
- Everytime
- No Exceptions
- No Excuses
- Audit the closing package of a mortgage
- Maintain a clean QC while keeping a good production
- Reach monthly goals
- Implement new ideas to the team for team building activities
- Create and execute presentations for meetings
- Lend a hand to different departments when needed
- Review performance and worked on ways to improve quality and production
- Collaborating with different teams for special projects
- Utilizing different applications like Microsoft power point, excel, one note, word
- Created weekly production reports and sent results to management
- Every Client
- Everytime
- No Exceptions
- No Excuses
Bra Sales Specialist
Victoria Secret
Dearborn
09.2018 - 02.2020
- Change out store displays before opening
- Restock and return unwanted merchandise to the appropriate store area
- Operate the cash register in an efficient manner
- Inform customers of ongoing store promotions
- Assist fellow team members with larger task throughout the day
- Great and thank customers for their business
- Opening store credit cards
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
Education
Diploma -
Chippewa Valley Highschool
Clinton Township06.2014
Skills
- Communication Skills
- Fast Learner
- Computer Skills
- Meeting deadlines
- Sales goals attainment
- Multi-tasking strength
- Excellent people skills
- Teamwork and collaboration
- Active Listening
- Highly organized and efficient
- Exceptional customer service
- Complex Problem-solving
- Customer retention strategies
- Upselling and cross selling
Languages
English, Very good command
Certification
- Flight Attendant Certification
Accomplishments
- Flight Attendant Wings
Timeline
Flight Attendant
Spirit
05.2023 - 09.2023
Senior Sales Associate/Renewal Specialist
Mckinley Companies LLC
11.2021 - Current
Senior Auditor
Rocket Mortgage
06.2020 - 09.2022
Bra Sales Specialist
Victoria Secret
09.2018 - 02.2020
Diploma -
Chippewa Valley Highschool
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