- Watching Movies and TV Shows
- Music
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Personal Development and Self-Improvement
- Playing Sports
Kyela Rivers
Zachary,LA
Summary
Dynamic management trainee at McDonald's Restaurant with a strong foundation in customer service and team leadership. Proven ability to enhance workflow processes and foster relationships, ensuring client satisfaction. Skilled in multitasking and decision-making, I effectively supported team initiatives and contributed to a collaborative work environment.
Developed critical thinking and leadership skills in fast-paced corporate environment, focusing on team collaboration and process optimization. Demonstrated ability to manage projects and analyze data to support business decisions. Seeking to transition into new field where these transferrable skills can drive impactful results.
Overview
2
2
years of professional experience
Work History
Management Trainee
McDonald's Restaurant
11.2023 - Current
- Assisted in daily operations, learning company procedures and protocols.
- Supported team members in executing routine tasks efficiently.
- Collaborated with cross-functional teams to enhance workflow processes.
- Engaged in training sessions to understand product knowledge and service standards.
- Participated in customer service initiatives, ensuring client satisfaction.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
No Degree - Child Development
Baton Rouge Community College
Baton Rouge, LA05-2027
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Employee mentoring
- Team leadership
- Decision-making
- Multitasking
- Excellent communication
- Relationship building
- Teamwork and collaboration
- Goal setting
- Good judgment
Interests
Extracurricular activities
I like to play softball, travel, Interact with children, and work.
Timeline
Management Trainee
McDonald's Restaurant
11.2023 - Current
No Degree - Child Development
Baton Rouge Community College
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