Kyelee Bitterman
With extensive experience as a server, bartender, and manager, I have built a strong foundation in customer service, leadership, and team collaboration. I thrive in fast-paced, high-volume environments where providing exceptional guest experiences is the top priority. My ability to communicate effectively, solve problems quickly, and adapt to changing situations has allowed me to consistently exceed expectations while maintaining a positive and professional attitude.
As both a leader and team member, I take pride in building strong relationships with guests and coworkers, creating a welcoming atmosphere, and ensuring smooth day-to-day operations. I am eager to bring my experience, strong work ethic, and passion for hospitality to a team where I can make an immediate impact while continuing to grow professionally.
Work History
Server/Bartender/Manager
- I process over one hundred plus complex financial transactions weekly with a 98% success rate; This position requires the ability to directly manage individually over $1,000 plus in food, beverages, and material sales daily. Built relationships with 20-30 customers daily by creating enjoyable environment through effective communication, attentive service, and high restaurant standards. Maintained personal and team objectives in a timely manner. Worked in a fast-paced environment with knowledge of drink recipes, food handlers’ etiquette, and time management.
- Delivered exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall dining experience.
- Trained new servers on menu items, service standards, and operational procedures to maintain consistency.
Behavioral Health Engagement Specialist
1 Year- Provided episodic, trauma-informed, person-centered counseling using evidence-based practices within scope of practice. Maintained collaborative working relationships with support staff, community partners, and administration to enhance service delivery. I am also required to maintain client records and all other documentation in a timely manner in relation to agency policy and procedures.
- Developed and implemented engagement strategies to improve client participation in mental health programs.
- Collaborated with multidisciplinary teams to create personalized care plans for diverse clientele.
- Conducted workshops and training sessions to enhance staff understanding of client engagement techniques.