KyePorshia Johnson
Canton,MS
Summary
Results-driven individual with a strong background in customer service and data management. Known for effective problem-solving and active listening skills, contributing to improved operational efficiency and enhanced client satisfaction.
Experienced with managing intake processes and client relations. Utilizes organizational and interpersonal skills to ensure seamless client onboarding. Knowledge of effective data management and client support strategies.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Cohere Health
Remote, USA
08.2023 - 11.2025
- Conducted comprehensive patient intake assessments to ensure accurate data collection and processing.
- Collaborated with healthcare providers to facilitate seamless communication and improve patient experience.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Mentored junior team members, promoting best practices in patient engagement and data management techniques.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Streamlined appointment scheduling processes, enhancing operational efficiency within the intake department.
- Developed training materials for new staff, fostering a consistent understanding of intake procedures and protocols.
Amazon Fulfillment Associate
Amazon
Canton, MS
10.2022 - 07.2023
- Operated material handling equipment to efficiently move products within fulfillment center.
- Picked and packed customer orders accurately while adhering to safety protocols.
- Trained new associates on warehouse procedures and best practices for efficiency.
- Utilized inventory management systems to track stock levels and manage replenishment.
- Assisted in maintaining a clean and organized work environment to enhance productivity.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Customer Service Representative
United Call Center
Remote, USA
05.2020 - 09.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Implemented feedback mechanisms to enhance customer satisfaction and service delivery.
- Monitored call quality metrics to ensure compliance with company standards and improve performance.
- Analyzed customer feedback trends to identify areas for improvement in service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Canton High School
Canton, MS05-2013
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Progress reporting
- Multi-line phone systems
- Scheduling appointments
- Customer service
- Problem-solving
- Active listening
Timeline
Intake Specialist
Cohere Health
08.2023 - 11.2025
Amazon Fulfillment Associate
Amazon
10.2022 - 07.2023
Customer Service Representative
United Call Center
05.2020 - 09.2022
High School Diploma -
Canton High School