Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyera A. Francis

Philadelphia,PA

Summary

Healthcare professional with a strong background in customer service and organization skills seeking a challenging position within the healthcare industry. Committed to utilizing my skills and knowledge to their fullest potential, I aim to become an asset to an organization and enhance my capabilities. Proficient in capturing and gathering patient information while ensuring compliance with HIPAA rules and regulations.

Overview

13
13
years of professional experience

Work History

Access Service Associate II

Penn Health System
Philadelphia, PA
06.2022 - Current
  • Answers calls in a high-volume call center that handles registration, appointment scheduling, referrals, and prior-authorizations
  • Documents phone encounters, taking notes and routing messages through the EMR
  • Coordinates clinical and administrative aspects of the new patient scheduling encounter
  • Helps solves telephone issues and timely reports problems to manager
  • Validates patient demographic information and/or registers new patients

Environmental Services Associate

Jefferson Abington Hospital
Abington, PA
10.2020 - 08.2023
  • Maintains daily cleaning and distribution of supplies to areas assigned in accordance with the Environmental Services Department policies and procedures
  • Cleaning and disinfecting bathrooms, floors, and all areas within a room that may have come in contact with patients, such as vents, televisions, and light fixtures
  • Greets patients and visitors and provide customer service when needed in a courteous manner

Patient Service Representative

Vantage Eye Care
Philadelphia, PA
02.2020 - 09.2020
  • Provide high quality customer service to greet and check in and register patients
  • Answer incoming calls to schedule new and return patient appointments
  • Uphold strict HIPAA standards when sending medical record and notes to patient care team
  • Perform verification prior to patient appointment by updating demographics and insurance information
  • Verification of benefits for estimate of patient liability
  • Collection of copay and coinsurance
  • Explain billing information

Home Health Aide

Private Client
Cherry Hill, NJ
05.2018 - 12.2019
  • Responsible for providing a multitude of health care services at the client's residence, such as transporting and accompanying the client to and from the hospital and/or doctor's office for appointments
  • Assist clients with personal care activities, administration of prescribed or OTC medications
  • Assisted client with mobility and physical therapy to keep them active
  • Provided companionship and emotional support when needed

Hahnemann Hospital
Philadelphia, PA
05.2018 - 05.2019
  • Responsible for checking patients in for appointments
  • Checking patients out and scheduling follow-up appointments
  • Answered and directed inbound calls
  • Updated patient demographics and insurance/billing information
  • Performed all other duties as assigned

Dietary Aide

Rosemont Manor
Rosemont, PA
07.2011 - 05.2018
  • Responsible for preparing and assembling various meal plans
  • Place orders for the main cafeteria as well as patient rooms
  • Other duties include, but were not limited to; preparing and distributing meal trays to patient rooms as ordered, while strictly adhering to the health and sanitation guidelines that were applicable
  • Ensuring proper sanitation of the work area and made sure all patient floors were fully stocked

Education

Penn Wood High School
06.2013

Associate Degree - college credits

Community College of Philadelphia

Phlebotomy Certification -

Magnificent Touch Phlebotomy

Skills

  • Patient/Customer service
  • Microsoft Office
  • Patient Registration
  • Certified Phlebotomist
  • Scheduling
  • Documentation And Reporting
  • Complaint Handling
  • Computer Skills
  • Clerical Support
  • Excellent Communication

Timeline

Access Service Associate II

Penn Health System
06.2022 - Current

Environmental Services Associate

Jefferson Abington Hospital
10.2020 - 08.2023

Patient Service Representative

Vantage Eye Care
02.2020 - 09.2020

Home Health Aide

Private Client
05.2018 - 12.2019

Hahnemann Hospital
05.2018 - 05.2019

Dietary Aide

Rosemont Manor
07.2011 - 05.2018

Penn Wood High School

Associate Degree - college credits

Community College of Philadelphia

Phlebotomy Certification -

Magnificent Touch Phlebotomy
Kyera A. Francis