Kyera Green
Philadelphia,PA
Summary
I, Kyera Green would be a perfect fit for your team due to my work experience with management and customer service. I also have time management skills and emotional control. I am also very organized, uplifting and dependable. Great communication skill and a great problem solver for situations that may occur. I would bring honor not disappointment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Conductor
SEPTA Regional Rail
Philadelphia, PA
03.2025 - Current
- Assisted in daily operations, ensuring compliance with safety standards and protocols.
- Coordinated passenger communications during service disruptions to maintain customer satisfaction.
- Monitored train schedules, optimizing on-time performance and minimizing delays.
- Conducted routine inspections of trains and equipment, identifying maintenance needs proactively.
- Managed rehearsal schedules efficiently, maximizing productivity while maintaining a positive work environment.
- Managed on-air transitions and technical operations, ensuring seamless broadcast flow.
Industrial Service Manager
UC1 Corporation
Philadelphia, PA
04.2022 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Accommodated all clients located at different Locations by providing the appropriate staffing.
- Maintained inventory, staff schedules and payroll accounts.
Security Officer
Allied Universal Security Services
Orlando, FL
03.2021 - 2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Entered daily data in computer systems and documented office activities.
Environmental Services Supervisor
DM Solution
Philadelphia, PA
01.2015 - 12.2021
- Monitored priorities between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job..
- Hired and trained new staffing to improve efficiency of department and cultivate productive work atmosphere.
Residential Counselor
Merakey Behavioral Health
Philadelphia, PA
03.2018 - 09.2021
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Maintaining residence households including cleanliness, meal preparation,medication monitoring and safety protocols.
Customer Service Representative
Walmart
Philadelphia
08.2016 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed merchandise and inventory checks, registered customers purchases.
- Provided exceptional customer engagements
Cashier Assistant/Customer Service Representative
JCPenney
Philadelphia, PA
04.2016 - 03.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Esthetics License -
Artistic Nails And Beauty Academy
Lakeland, FL01.2023
Nail Technician License -
Artistic Nails And Beauty Academy
Lakeland, FL06.2022
High School Diploma -
Schoollane Charter High School
Bensalem, PA06.2018
Skills
Staff Supervision
Proficiency in Microsoft
Performance Evaluations
New Employee Hiring
Shift Scheduling
Inventory Management
Critical Thinking
Multiple Priorities Management
Time Management
Business Development
Certification
- First Aid/CPR Certified
- ABH Medication
- Sexual Harassment Prevention
- Suicide Prevention and Invention
- OSHA-Bloodborne Pathogens /Fire Safety/Hazard Communication
- Supervision Policy Training
- Naloxone Administration & Opioid Overdose
- Management Of Escalation
- Establishing and Maintaining Professional Boundaries
- Personal First/Cultural Awareness
Timeline
Assistant Conductor
SEPTA Regional Rail
03.2025 - Current
Industrial Service Manager
UC1 Corporation
04.2022 - Current
Security Officer
Allied Universal Security Services
03.2021 - 2023
Residential Counselor
Merakey Behavioral Health
03.2018 - 09.2021
Customer Service Representative
Walmart
08.2016 - 03.2018
Cashier Assistant/Customer Service Representative
JCPenney
04.2016 - 03.2017
Environmental Services Supervisor
DM Solution
01.2015 - 12.2021
Esthetics License -
Artistic Nails And Beauty Academy
Nail Technician License -
Artistic Nails And Beauty Academy
High School Diploma -
Schoollane Charter High School