Summary
Overview
Work History
Education
Skills
Certification
Reading and helping others
Timeline
GeneralManager

Kyesha Rogers

Rochester,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Windows 10 and Excel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Preventive Services (Parent Liaison )

Lifetime Assistance
Rochester, NY
08.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved client inquiries and complaints quickly.
  • Recommended products to clients, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated clients about budgeting and parenting skills decision making skills . coping skills, and life skills.

Direct Support Professional

Catholic Charities Of New York
Rochester , NY
09.2019 - Current
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.

Direct Support Professional

Lifetime Assistance Inc
Rochester , NY
07.2018 - 08.2020
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.

School Bus Monitor

Monroe School Transportation
Rochester , NY
11.2013 - 04.2018
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Enforced New york safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Enforced New York safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Communicated with bus drivers, contractors and schools regarding route changes.
  • Completed timely and detailed incident reports following Rochester City school district guidelines for accurate recordkeeping.

Mental Heath Therapists

Phycological Management Group
Lakeland , FL
01.2008 - 04.2012
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Mental Health Therapist

Polk Correctional Juvenile Correctional
Polk City, FL
06.2005 - 01.2008
  • Performed client assessments and developed treatment plans.
  • Utilized [Technique] to support clients in meeting therapeutic goals.
  • Documented client progress in confidential files.
  • Provided clients with recommendations to community resources.
  • Observed and monitored client behavior and responses to treatment.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.

Case Manager

Polk Correctional Juvenile
Polk City, FL
06.2003 - 04.2005
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Managed caseload of 24 children in the criminal justice system to provide comprehensive, community-based care.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.

Education

Master of Criminal Justice - Criminal Justice

Florida Metropolitain Universty
959 E. Memorial Blvd
10.2004

Bachelor of Science - Crininal Justice

Florida Metropolitain Universty
959 E. Memorial Blvd
07.2001

Associate of Science - Criminal Justice

Florida Metro Politian University
959 E. Memorial Blvd
06.1999

High School Diploma -

LakeGibson High School
7007 Socrum Loop Rd.
06.1994

Skills

  • Client Retention Strategies
  • Understanding Clent Needs
  • Responding to Difficult Customers
  • SPR service plan review with CPS
  • Creative Problem Solving
  • Verbal and Written Communication
  • Multitasking and Prioritization

Certification

  • CPR Training - 2 YEARS

Reading and helping others

i ENJOY READING EDUCATIONAL BOOKS AND LIFE CHANGING ARTICES AND HELPING OTHERS IT HAS ALWAYS BEEN A PASSION OF MIND TO HELP THOSE THAT ARE IN NEED OR THOSE WHO NEED THE EXTRA LOVE.

Timeline

Preventive Services (Parent Liaison )

Lifetime Assistance
08.2020 - Current

Direct Support Professional

Catholic Charities Of New York
09.2019 - Current

Direct Support Professional

Lifetime Assistance Inc
07.2018 - 08.2020

School Bus Monitor

Monroe School Transportation
11.2013 - 04.2018

Mental Heath Therapists

Phycological Management Group
01.2008 - 04.2012

Mental Health Therapist

Polk Correctional Juvenile Correctional
06.2005 - 01.2008

Case Manager

Polk Correctional Juvenile
06.2003 - 04.2005

Master of Criminal Justice - Criminal Justice

Florida Metropolitain Universty

Bachelor of Science - Crininal Justice

Florida Metropolitain Universty

Associate of Science - Criminal Justice

Florida Metro Politian University

High School Diploma -

LakeGibson High School

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