Kyhunnah Alicea
Columbus ,Ohio
Summary
Dedicated Security Officer with extensive experience at Allied Universal Security Services, skilled in CCTV monitoring and incident reporting. Proven ability to enforce safety protocols while delivering exceptional customer service. Recognized for effectively managing access control and conducting thorough investigations, ensuring a secure environment for all stakeholders.
Overview
5
5
years of professional experience
Work History
Security Officer/Loss Prevention Officer
Allied Universal Security Services
Columbus, Ohio
07.2023 - 11.2024
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to alarms and conducted investigations as required.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Searched bags manually to identify prohibited items and contraband.
- Monitored CCTV systems to ensure safety and security of premises.
Security Officer/Loss Prevention Officer
Allied Universal Security Services
Nashville , TN
08.2021 - 02.2023
- Searched bags manually to identify prohibited items and contraband.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored premises and recorded activity in daily officer reports.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Remote Inside Sales Rep
Lincare Healthcare
Antioch, TN
05.2020 - 06.2021
- Developed and implemented strategies to increase sales volume.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cross-sold additional products or services based on customer needs.
- Delivered superior customer support to improve account retention rate.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Cane Ridge High School
Antioch, TN05-2019
Skills
- CCTV monitoring
- Incident reporting
- Access control
- Surveillance techniques
- Safety protocols
- Customer service
- Report writing
- Grounds monitoring
- Electronic surveillance
Languages
Spanish
Limited
References
References available upon request.
Timeline
Security Officer/Loss Prevention Officer
Allied Universal Security Services
07.2023 - 11.2024
Security Officer/Loss Prevention Officer
Allied Universal Security Services
08.2021 - 02.2023
Remote Inside Sales Rep
Lincare Healthcare
05.2020 - 06.2021
High School Diploma -
Cane Ridge High School
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