Hardworking and compassionate professional. Adept at remaining calm in high-pressure situations. Skilled in adapting to a wide range of environments. Eager to learn and contribute to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Piada Italian Street Food
05.2024 - Current
Used proper techniques to prepare food and ingredients.
Took orders, prepared meals, and collected payments.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided excellent customer service by greeting customers and meeting quality expectations.
Registered Behavior Technician (RBT)
Wolff & Phan Autism Center LLC
05.2023 - Current
Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using Applied Behavior Analysis (ABA) techniques
Collected and analyzed data on client progress, documenting behavioral observations and changes in behavior
Implemented strategies to promote skill acquisition in areas such as communication, socialization, self-help, and academic skills
Maintained accurate records of client sessions, including session notes, data sheets, and progress reports
Demonstrated patience and empathy when working with individuals who exhibited challenging behaviors
Implemented strategies to promote independence and self-care skills, such as toileting, dressing, and feeding
Case Coordinator
Kisling, Nestico & Redick
12.2022 - 04.2023
Coordinated multiple facets of process without sacrificing performance.
Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
Answer phone calls in high-volume call center.
Collect and record information from potential clients and open cases in case management software.
Obtain, review and organize police and medical records to send to teams.
Intake Specialist
Kisling, Nestico & Redick
08.2022 - 12.2022
Answer phones in high-volume call center
Create and field client intakes
Collect and record information from potential clients and open cases in case management software
Receive and distribute mail
Intake Specialist
Rutter Mills, LLP
04.2022 - 07.2022
Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Assessed clients' needs and determined eligibility for intake services.
Offered compassionate and attentive guidance to patients during crisis situations.
Supported office staff and operational requirements with administrative tasks.
Tasting Room Attendant and Host
Cooper's Hawk Winery & Restaurants
07.2021 - 04.2022
Provided informed wine suggestions to tasting room guests.
Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
Poured wines according to quality and service standards.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Followed up with customers about resolved issues to maintain high standards of customer service.
Victim Advocate Intern
Seneca County Victim Assistance Program
10.2020 - 06.2021
Shadow advocates while assisting clients
Collected statistical data and updated documentation to maintain client records.
Liaised with members of justice system on behalf of client.
Accompanied clients to court to clarify processes and procedures.
Service Manager
Chipotle Mexican Grill
04.2020 - 06.2021
Tracked food production levels, meal counts, and supply costs.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Oversaw balancing of cash registers, reconciled transactions.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Kitchen Manager
Chipotle Mexican Grill
01.2020 - 04.2020
Maintains all equipment is in good condition.
Oversee back-of-house operations.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Crew Member and Certified Trainer
Chipotle Mexican Grill
08.2018 - 01.2020
Operated register to process payments and collect cash payment for order totals.
Ensure serving safe and quality food
Used proper techniques to prepare food and ingredients.
Trained new employees by demonstrating tasks and coaching during daily activities.
Carryout/Cashier
Texas Roadhouse
05.2018 - 12.2018
Handle Point of Sale (POS) system
Overseeing and assembling all carryout orders
Using a cash drawer and register
Computerize online and call orders
Education
Bachelor of Criminal Justice - Forensic Psychology
Tiffin University
Tiffin, OH
05.2021
Skills
Attention to detail
Data collection
Applied behavior analysis
Conflict resolution
Customer service
Computer literacy
Team leadership
Certification
BLS Certification
RBT Certification
Awards
Academic Dean's List, 12/17
Academic Dean's List, 05/18
Academic Dean's List, 12/18
Academic Dean's List, 05/19
Academic Dean's List, 12/19
Academic Dean's List, 05/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Member
Piada Italian Street Food
05.2024 - Current
Registered Behavior Technician (RBT)
Wolff & Phan Autism Center LLC
05.2023 - Current
Case Coordinator
Kisling, Nestico & Redick
12.2022 - 04.2023
Intake Specialist
Kisling, Nestico & Redick
08.2022 - 12.2022
Intake Specialist
Rutter Mills, LLP
04.2022 - 07.2022
Tasting Room Attendant and Host
Cooper's Hawk Winery & Restaurants
07.2021 - 04.2022
Victim Advocate Intern
Seneca County Victim Assistance Program
10.2020 - 06.2021
Service Manager
Chipotle Mexican Grill
04.2020 - 06.2021
Kitchen Manager
Chipotle Mexican Grill
01.2020 - 04.2020
Crew Member and Certified Trainer
Chipotle Mexican Grill
08.2018 - 01.2020
Carryout/Cashier
Texas Roadhouse
05.2018 - 12.2018
BLS Certification
RBT Certification
Bachelor of Criminal Justice - Forensic Psychology
Tiffin University
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