Kyiara Collins
Ontario,CA
Summary
Experienced Security Event Staff Member with a solid background in ensuring safety and security at large-scale events. Strengths include crowd control, conflict resolution, and emergency response procedures. Notable contribution in prior roles includes creating effective security protocols that ensured smooth event flow and enhanced safety measures. Committed to maintaining order, enforcing regulations. I'm also known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Event Staff Member
Allied Universal Security Services
Pomona, CA
09.2021 - 04.2024
- Greeted guests and checked tickets for entry into events.
- Maintained a professional demeanor while patrolling the event premises.
- Ensured that all attendees followed safety protocols and security regulations.
- Performed bag checks and monitored prohibited items.
- Provided assistance to disabled patrons in navigating the venue safely.
- Investigated any reports of theft or vandalism onsite.
- Kept detailed records of incidents, visitors, and other relevant information.
- Conducted regular patrols around the perimeter of the event grounds to deter potential threats.
- Verified credentials of staff members before granting them access to restricted areas.
- Alerted management if any hazardous materials were found onsite.
- Provided support during setup and takedown activities at the beginning and end of each event.
- Operated metal detectors at entrances when necessary.
Customer Service Cashier
Walmart Supercenter
Chino , CA
06.2020 - 07.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
Some College (No Degree) - Home Care Aide
Monrovia Community Adult School
Duarte, CA04-2021
High School Diploma -
Park West High School
Pomona, CA09-2017
Skills
- Access Control
- Ticket checking
- Incident Reporting
- Asset Protection
- Security System Knowledge
- Guest screening
- Physical Fitness
- Personal belongings inspections
- Patrol techniques
- Restroom Servicing
- Commercial equipment operations
- Cleaning cart organization
- Customer Service
- Cash Handling
- Drawer management
- Merchandise Restocking
- Product Merchandising
- Guest Services
- Customer Complaint Resolution
- Product Knowledge
- Positive and professional
Certification
- Home Care Aid
Timeline
Security Event Staff Member
Allied Universal Security Services
09.2021 - 04.2024
Customer Service Cashier
Walmart Supercenter
06.2020 - 07.2021
Some College (No Degree) - Home Care Aide
Monrovia Community Adult School
High School Diploma -
Park West High School