Kyiea Phillip
Conyers,Georgia
Summary
My goal is to keep elevating myself, getting the experience of a little bit of everything. I feel like I am a natural born leader so I feel as though that’s something I can bring to the table, love learning new things, Love teaching and training people.
Overview
3
3
years of professional experience
Work History
Security officer
Unifi aviation
Atlanta, GA
03.2024 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Checked for safety hazards and took corrective action when necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Material handler
FedEx Express
Atlanta, GA
09.2023 - 08.2024
- Loaded and unloaded trucks with appropriate material handling equipment.
- Transported hazardous materials safely according to established protocols.
- Unloaded cargo from trucks with mechanized equipment.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Used digital database to keep records of units and stock moved.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
CUSTOMER SERVICE
The Home Depot
09.2022 - 03.2024
- Manage service desk operations.
- Processed returns efficiently.
- Delivered assistance and ensured customer satisfaction with efficient support.
- Ensured comprehensive support throughout customer interactions.
- Gained familiarity with clients, being requested over colleagues.
- Consistently received recognition through Homer awards for exceptional service.
Head cashier
The Home Depot
08.2021 - 09.2022
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Assisted other departments when needed by providing additional support during busy periods.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High school - ged
Urban assembly for law and justice
Brooklyn, NY06-2019
Some College (No Degree) -
John Jay college for criminal justice
Manhattan, NYSkills
- Active listener
- Communication skills
- Patience
- Customer service
- Leadership skills
- Management skills
- Fast learner
- Problem solver
Timeline
Security officer
Unifi aviation
03.2024 - Current
Material handler
FedEx Express
09.2023 - 08.2024
CUSTOMER SERVICE
The Home Depot
09.2022 - 03.2024
Head cashier
The Home Depot
08.2021 - 09.2022
High school - ged
Urban assembly for law and justice
Some College (No Degree) -
John Jay college for criminal justice