KyJuan Wrenn
Washington,District of Columbia
Summary
Detail-oriented IT Security Professional with passion for aligning security architecture plans and processes with security standards and business goals.
Skills
- Mobile Device Management
- System Configuration and Hardening
- Patch Management
- Service Documentation
- Vulnerability Assessment
- Customer Support
Overview
1
1
Certificate
5
5
years of professional experience
Work History
Telecommunications Specialist
DC Dept. of Employment Services
Washington, D.C.
12.2022 - Current
- Implement and manage Mobile Device Management solutions to enforce security policies, configure devices, and ensure compliance
- Conduct regular vulnerability assessments on mobile devices to identify and remediate security weaknesses and potential exploits.
- Ensure that mobile device security practices align with industry standards and compliance requirements. Keep abreast of relevant regulations and standards.
IT Specialist (Helpdesk)
DC Dept. of Employment Services
Washington, D.C.
11.2021 - 12.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed multiple priorities effectively and efficiently while ensuring adherence to established IT service management best practices and procedures.
Help Desk Technician
U.S. Food and Drug Administration
Silver Spring, MD, United States
09.2018 - 06.2020
- Analyze, document, and report all troubleshooting steps according to policies and procedures in the Service Now Ticketing System.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
Certification
CompTIA A+ Certification
Education
High School Diploma -
Ballou Stay
Washington, DC07.2014
Timeline
Telecommunications Specialist
DC Dept. of Employment Services
12.2022 - Current
IT Specialist (Helpdesk)
DC Dept. of Employment Services
11.2021 - 12.2022
Help Desk Technician
U.S. Food and Drug Administration
09.2018 - 06.2020
High School Diploma -
Ballou Stay