KyJuan Wrenn
Washington,District of Columbia
Summary
Detail-oriented IT Security Professional with passion for aligning security architecture plans and processes with security standards and business goals.
Overview
1
1
Certificate
5
5
years of professional experience
Education
High School Diploma -
Ballou Stay
Washington, DC07.2014
Skills
- Mobile Device Management
- System Configuration and Hardening
- Patch Management
- Service Documentation
- Vulnerability Assessment
- Customer Support
Certification
CompTIA A+ Certification
Timeline
Telecommunications Specialist
DC Dept. of Employment Services
12.2022 - Current
IT Specialist (Helpdesk)
DC Dept. of Employment Services
11.2021 - 12.2022
Help Desk Technician
U.S. Food and Drug Administration
09.2018 - 06.2020
High School Diploma -
Ballou Stay
Work History
Telecommunications Specialist
DC Dept. of Employment Services
12.2022 - Current
- Implement and manage Mobile Device Management solutions to enforce security policies, configure devices, and ensure compliance
- Conduct regular vulnerability assessments on mobile devices to identify and remediate security weaknesses and potential exploits.
- Ensure that mobile device security practices align with industry standards and compliance requirements. Keep abreast of relevant regulations and standards.
IT Specialist (Helpdesk)
DC Dept. of Employment Services
11.2021 - 12.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed multiple priorities effectively and efficiently while ensuring adherence to established IT service management best practices and procedures.
Help Desk Technician
U.S. Food and Drug Administration
09.2018 - 06.2020
- Analyze, document, and report all troubleshooting steps according to policies and procedures in the Service Now Ticketing System.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
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