Kyl M. Penn
Roseville,MI
Summary
Energetic, hardworking, and focused High School Graduate. Customer Servies Associate and Team Leader that is committed to teamwork and the objectives for a company/institution that provides customer service to guests and public at large. I have experience as a team leader as well within the retail and recreational industry inclusive with customer care, product services, and attention to detail while following standardized practices to provide a seamless customer experience.
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx
07.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Tire Technician
Discount Tire
05.2024 - 08.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Delivered outstanding service, addressing client concerns promptly and professionally.
Customer Service/Court Monitor Team Leader
Top Flight Trampoline Park
01.2023 - 08.2023
- Monitored recreational courts while providing a safe environment for kids and their families
- Always maintained an orderly and neat work environment while paying attention to detail with upholding safety standards and protocols
- Was offered a higher position in the building leading to a raise in pay
Sales Associate/ Stock
Footlocker
05.2021 - 08.2022
- Putting away merchandise and setting up weekly displays as needed
- Experience with answering phones and providing accurate customer service during inquiries regarding policies, merchandise, and services
- Helped maintain accurate merchandise and stocking records
- Was made sales lead of the store
Crew Member
McDonald's Corporation
06.2020 - 04.2021
- Assist all guests with any questions and concerns
- Responsible for making sure every patron felt welcomed by providing flawless customer experience
- Handling of customer complaints and concerns in a polite and friendly manner
- Delivered information to customers about products, packages and ongoing promotions
- Experience with enforcing all policy and procedure directly related to job
- Self-motivated, task-oriented team member, that assist in various areas where needed
Education
High School Diploma - with Honors
Roseville High School
Roseville, MI01.2023
Skills
- Self-Motivated
- Flexibility
- Business Needs
- Customer Care
- Team Lead
- Communications
- Detail Oriented
- Adaptable to change
- Workflow Optimization
- Problem-Solving
- Time Management
- Attention to Detail
Roles And Responsibilities
- Assist all guests with any questions and concerns.
- Responsible for making sure every patron felt welcomed by providing flawless customer experience.
- Handling of customer complaints and concerns in a polite and friendly manner.
- Delivered information to customers about products, packages and ongoing promotions.
- Experience with enforcing all policy and procedure directly related to job.
- Self-motivated, task-oriented team member, that assist in various areas where needed.
- Monitored recreational courts while providing a safe environment for kids and their families.
- Always maintained an orderly and neat work environment while paying attention to detail with upholding safety standards and protocols.
- Putting away merchandise and setting up weekly displays as needed.
- Experience with answering phones and providing accurate customer service during inquiries regarding policies, merchandise, and services.
- Helped maintain accurate merchandise and stocking records.
Skillscorecompetencies
- Self-Motivated
- Tech Savvy
- Flexibility
- Business Needs
- Customer Care
- Team Lead
- Communications
- Detail Oriented
Activities
- Drumline Section Leader - Tenors
- Basketball - Point & Shooting Guard
- Track - 100, 200 meter / 4x100
- Soccer - Winger
- Link Crew - Student Mentor
Timeline
Package Handler
FedEx
07.2024 - Current
Tire Technician
Discount Tire
05.2024 - 08.2024
Customer Service/Court Monitor Team Leader
Top Flight Trampoline Park
01.2023 - 08.2023
Sales Associate/ Stock
Footlocker
05.2021 - 08.2022
Crew Member
McDonald's Corporation
06.2020 - 04.2021
High School Diploma - with Honors
Roseville High School
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