KYLA A. LUNDY
Columbia,SC
Summary
Dynamic professional with experience at Columbia Urban League, excelling in client advocacy and teamwork. Proven ability to enhance operational efficiency and client satisfaction, achieving 100% satisfaction rates. Skilled in digital communication and event planning, with a track record of fostering positive environments and innovative solutions. Dependable and adaptable, committed to delivering exceptional results.
Overview
2
2
years of professional experience
Work History
Intern
Columbia Urban League
08.2024 - 05.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with program managers on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Volunteer
Benedict College
Columbia, SC
03.2024 - 04.2024
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Intern
Grand Bahama Resilience Center
06.2023 - 08.2023
- Participated in workshop and presentations related to projects to gain knowledge.
- Explored innovative technologies.
- Collaborated with senior management while advising and lending knowledge on situations.
- Prepared projects and reports in collaboration with senior staff.
- Supervised over 30 children during their summer review for kids whose parents' work
- Maintained a safe, gleeful, and astonishing environment for staff and students that were a part of this organization.
Student Trainee
Freeport, Grand Bahama
03.2023 - 06.2023
- Worked with major social workers and assisted the community beside them.
- Worked at the front desk and helped clients to find their social workers while documenting their information.
- Performed an excellent idea that resulted in it being used throughout the department for the community, resulting in a great outcome.
- Assisted with home verifications.
- Managed to keep a civilized area which I controlled; Clients went through me first.
- Working as an assisting student social worker, I improved client satisfaction by expeditiously helping them with finding their social worker and application processes.
- Achieved 100% client and social worker satisfaction during reviewing.
Education
Bachelor of Social Work - Social Work
Benedict College
Columbia, SC12.2025
Skills
- Client advocacy
- Social media
- Flexible schedule
- Event planning assistance
- Switchboard operation
- Customer service
- Data entry & collection
- Telephone etiquette
- Dependable and reliable
- Research and writing
- Statistics
- Digital communication
- Internal policy management
- Keyboard
- PowerPoint & word
- Case management
- Teamwork
- Interpersonal skills
- Microsoft Access
- Goal setting
Activities
- Dean's List Honoree, Spring 2021-2025
- Harambee Festival Volunteer, 02/21, 02/23
- Social Work Club Member, 08/22, 05/25
Service Learning Experience
- Completed a 20-hour service project as a part of psychology 101 and 102 courses.
- Collected, prepared, and packed snacks, kits, and other items to support blood drives in the Bahamas.
- Participated in Frederick Douglass Day, contributing to the translation and preservation of historical correspondence.
- RAM Serves Community Help, where we were placed in small businesses around Columbia for community services.
Timeline
Intern
Columbia Urban League
08.2024 - 05.2025
Volunteer
Benedict College
03.2024 - 04.2024
Intern
Grand Bahama Resilience Center
06.2023 - 08.2023
Student Trainee
Freeport, Grand Bahama
03.2023 - 06.2023
Bachelor of Social Work - Social Work
Benedict College