Kyla Sherrod
Battleboro,NC
Summary
Dynamic customer service professional with a proven track record at Focus, adept at resolving complaints with empathy, enhancing customer loyalty. Skilled in data entry and active listening, I consistently deliver exceptional service and foster positive relationships, ensuring repeat business and satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Intelogix
02.2023 - Current
Customer Service Representative
Focus
02.2021 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Foodlion Grocery Store
08.2018 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
North Edgecombe High School
Tarboro, NC06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Intelogix
02.2023 - Current
Customer Service Representative
Focus
02.2021 - 06.2022
Cashier
Foodlion Grocery Store
08.2018 - 09.2020
North Edgecombe High School
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