Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Bado

San Jose,CA

Summary

Detail orientated professional with 10+ years of order management and service-focused experience. Talented multitasker with good prioritization, planning, and conflict resolution skills. Highly organized and personable.

Overview

18
18
years of professional experience

Work History

Fulfillment Associate

Amazon.com Services LLC
02.2022 - Current
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Operated pallet jacks to safely transport and manage materials to and from warehouse.

Customer Advocate, Sales Operations

Harmonic Inc.
10.2011 - 02.2024
  • Managed internal, external, and supplier accounts.
  • Took receipt of purchase orders, generated sales orders, provided order status, and released pick slips for product shipment.
  • Prepared logistics and freight documentation for both domestic and international shipments.
  • Worked closely with the Sales, Planning, Finance, and Shipping teams to facilitate seamless coordination of efforts towards meeting client objectives.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Reviewed accuracy of documentation, ensuring all are fully compliant. Provided internal and external audit support.
  • Developed comprehensive training materials and conducted training sessions.
  • Oracle ERP, Salesforce CRM, QlikView, and QlikSense

Shift Supervisor

Starbucks
10.2006 - 04.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Citrix and company MWS

A/R Billing Representative

Spectra Laboratories Inc.
03.2008 - 08.2010
  • Reviewed and solved account and billing discrepancies.
  • Paid monthly invoices from hospitals and laboratories, while adjusting pricing on claims based on contractual rates and client pricing.
  • Verified patients and tests ordered through the dialysis units and laboratories.
  • Reviewed invoices to confirm that claims reflect the correct coding and follow coding rules.
  • Assessed accounts for payment status and reached out to customers.
  • Received and filed incoming medical requisitions from dialysis units.
  • Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.

Education

No Degree - Biological And Physical Sciences

San Jose State University
San Jose, CA

Skills

Teamwork and Collaboration

Willing to Learn

Calm Under Pressure

Problem Resolution

Adaptable

Data Entry

Order Processing

Order Fulfillment

Microsoft Office

ERP and CRM Software

Timeline

Fulfillment Associate

Amazon.com Services LLC
02.2022 - Current

Customer Advocate, Sales Operations

Harmonic Inc.
10.2011 - 02.2024

A/R Billing Representative

Spectra Laboratories Inc.
03.2008 - 08.2010

Shift Supervisor

Starbucks
10.2006 - 04.2012

No Degree - Biological And Physical Sciences

San Jose State University

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Kyla Bado