Kyla Barnes
Haltom City
Summary
Dynamic professional with extensive experience in guest services and property management, focused on enhancing patient experiences and building positive relationships. Proven ability to communicate effectively and solve problems, leading to streamlined workflows and improved operational efficiency.
Overview
14
14
years of professional experience
Work History
Reimbursement Specialist
Cornerstone Staffing, Inc. Temporary Contract Position
12.2025 - 04.2026
- Facilitated communication between healthcare providers and insurance companies, expediting claim processing and reducing delays.
- Resolved billing discrepancies through detailed investigation and coordination with stakeholders, ensuring accurate reimbursements.
- Implemented process improvements that streamlined reimbursement workflows across departments, enhancing overall operational efficiency.
- Analyzed patient reimbursement claims for accuracy and compliance with regulatory standards.
Assistant Property Manager
Michaels Properties
03.2025 - 12.2025
- Kept accurate records of all resident and tenant correspondence.
- Conducted apartment showings for potential tenants, addressing community-related inquiries to facilitate informed decisions.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to inquiries from residents and stakeholders, employing active listening and open-ended questioning to ensure prompt resolution of issues.
- Resolved problems concerning resident accounts
- Show, lease and move in prospective residents
- Executed lease agreements for new tenants
- Processed tenant deposits promptly
- Completed rent processing efficiently
- Processed security deposit refunds.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Build rapport with residents/future residents
- Answer incoming calls and handle accordingly
- Prepare weekly reports
- Tax Credit knowledge
- Organize and direct staff on special projects
- Assist daily in supervising building and area upkeep
- Assist property manager with creating reports for all lease contracts
- Maintain and monitor a building management system(Resman)
- Coordinated necessary recertification paperwork for residents
- Provide clerical and phone support
- Handled diverse responsibilities designated by the Community Manager.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Guest Services Specialist/Patient Registration Representative
Lexington Medical Center
08.2024 - 02.2025
- Collected and verified patient demographic information and insurance coverage efficiently.
- Assisted patients with registration forms, addressing inquiries promptly to facilitate smooth check-in process.
- Greeted visitors at front door, providing warm welcome and immediate assistance to enhance guest experience.
- Provided exceptional customer service with positive attitude and friendly demeanor.
- Escorted family members to loved ones, providing support during emotional moments.
- Delivered warm sheets, tissues, and pillows to patients and families, ensuring comfort during their stay.
- Trained new staff on customer service standards, enhancing overall team performance.
- Maintained confidentiality of patient records and sensitive information throughout processes.
Reimbursement Specialist
CareMetx, LLC
01.2024 - 08.2024
- Contacted insurance companies to verify member benefits, ensuring accurate reimbursement processing.
- Adhered to HIPAA regulations while managing confidential patient information in reimbursement claims, maintaining compliance and trust.
- Generated comprehensive summaries of benefits for providers, facilitating informed patient care decisions.
Assistant Manager
Mayfair Management Group
03.2022 - 12.2023
- Organized and directed staff on special projects to enhance operational efficiency and team collaboration.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Show, lease and move in prospective residents
- Facilitated lease agreements for new residents
- Processed Rent
- Handle deposits
- Maintain and monitor a building management system(Yardi)
- Assist daily in supervising building and area upkeep
- Assist with new prospect applications
- Oversaw the recertification of resident accounts for compliance
- Resolve problems concerning resident accounts
- Resolved customer complaints promptly and professionally, enhancing resident satisfaction and fostering positive community relations.
- Build rapport with residents/future residents
- Answer incoming calls and handle accordingly
- Provide clerical and phone support
- Prepare weekly reports
- Tax Credit & HUD knowledge
- Executed various tasks designated by the Community Manager
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Medbill Analyst
FDS INC
05.2021 - 03.2022
- Assisted pharmacies in processing vaccine and DME claims to ensure timely reimbursements
- Trained pharmacy staff on pharmacy system to enhance claims submission accuracy
- Contacted payers to clarify reasons for claim rejections or denials, facilitating resolution
Claims Customer Service Advocate
Medicare Advantage Part D- Blue Cross Blue Shield
12.2016 - 05.2021
- Answer incoming calls from members/providers with inquiries regarding benefits, claims and payments
- Provided excellent customer service and support to customers by responding promptly to inquiries, resolving issues and managing expectations.
- Handled and resolved appeals to support customer satisfaction and compliance.
- Investigated complex issues to identify problems and implement solutions that improved customer clarity.
- Research, analyze and process adjusted claims
- Utilized problem-solving techniques to identify root causes of customer complaints and implement effective resolutions.
- Demonstrated strong communication skills while interacting with customers via phone, email, chat or in-person.
- Make outbound calls to members/providers to help with complex situations or update on changes
- Assisted customers in navigating website features for successful completion of online transactions.
- Maintained detailed records of customer interactions for future reference and follow up actions.
- Conducted training sessions for new hires on best practices related to customer service processes.
- Developed strategies to enhance customer satisfaction by proactively addressing needs and concerns.
- Prioritized tasks based on urgency and importance to meet tight deadlines efficiently.
Data Entry/Claims Customer Service/Medical Collector/Leasing
Kelly Services (Temp Agency)
12.2011 - 12.2016
- Call insurance companies to verify claim status
- Contacted insurance companies to verify policies
- Resolved disputes over incorrect coding errors or denied claims within established timeframes.
- Conducted in-depth research on complex medical billing inquiries, facilitating timely resolutions.
- Check account balance on patients' account with hospital
- Write off balance or contact patients to inform them of the balance that is due
- Managed financial transactions and processed deposits, ensuring accurate account balances.
- Provided exceptional customer service while discussing payment plans and account balances with patients.
- Provided exceptional customer service by responding promptly to incoming calls from both customers and insurance carriers.
- Responded promptly and professionally to any inquiries related to account status or payment options.
- Answer incoming calls and handle accordingly
- Resolved problems of clients
- Sorted mail for distribution
- Keyed customer information into data system and made any corrections necessary
- Prepare weekly reports
- Utilized knowledge of HUD standards to assist with compliance and reporting.
- Applied knowledge of LIHTC regulations to ensure compliance in housing programs.
- Complete lease applications
- Build rapport with residents/future residents
- Resolve problems concerning resident accounts
- Executed various tasks as directed by the community manager.
- Answered telephone inquiries on products, and services
- Processed returned mail items according to established policies and procedures.
Education
HS Diploma -
Northeast High School
Columbia, SC06-2009
Skills
- HCPCS coding
- ICD-10 coding
- Claims processing
- Insurance verification
- Eligibility verification
- Prior authorization processing
- Appeals handling
- Payment posting
- Copay collection
- Medicare
- Healthcare industry
- Data entry
- Time management
- Multitasking
- Attention to detail
- Problem-solving
- Analytical skills
- Critical thinking
- Decision-making
- Organizational skills
- Effective communication
- Verbal communication
- Patient interaction
- Prior authorization processing
Awards
Best Customer Service Representative(Blue Cross Blue Shield Of SC)
Timeline
Reimbursement Specialist
Cornerstone Staffing, Inc. Temporary Contract Position
12.2025 - 04.2026
Assistant Property Manager
Michaels Properties
03.2025 - 12.2025
Guest Services Specialist/Patient Registration Representative
Lexington Medical Center
08.2024 - 02.2025
Reimbursement Specialist
CareMetx, LLC
01.2024 - 08.2024
Assistant Manager
Mayfair Management Group
03.2022 - 12.2023
Medbill Analyst
FDS INC
05.2021 - 03.2022
Claims Customer Service Advocate
Medicare Advantage Part D- Blue Cross Blue Shield
12.2016 - 05.2021
Data Entry/Claims Customer Service/Medical Collector/Leasing
Kelly Services (Temp Agency)
12.2011 - 12.2016
HS Diploma -
Northeast High School