Jessica Archer
Machesney Park,IL
Summary
Efficient Reimbursement Specialist with solid background proactively managing claims and preventing insurance issues. Competent in keeping records accurate and current and proactively managing account problems. Excellent customer relations skills combined with analytical approach to handling routine and complex delays. Highly knowledgeable with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
11
11
years of professional experience
Work History
Reimbursement Specialist
Option Care Health
11.2017 - Current
- Managing patients’ accounts, gathering records, calling insurance companies to collect payments, contacting patients to collect payment, working collections, medical billing/coding, excellent communication skills, maintain confidentiality of all patient care information and a good working rapport with other departments.
Sales Associate
Corner Market
08.2016 - 11.2017
- Handled all cash/debit/check transactions, kept great records of all, issued receipts for said transactions, customer service skills, balanced drawers at end of shifts, always maintained store’s cleanliness, excellent communication skills and handled customer questions/complaints.
Customer Experience Manager
Michaels
10.2013 - 05.2015
- Answered multi line phone system, fielding calls to appropriate departments, operated office equipment such as fax machines, copiers, also arranged for repair of said equipment when needed, maintained scheduling and event calendars, handled all customer inquiries, and provided them with the required information and processes, stayed up to date with all email correspondence, and maintained proper store closing procedures.
Education
Health Information Technician Associate of Applied Science (RHIT) -
Rasmussen University
General Studies -
East High School
06.2006
Skills
- Appeals Handling
- HCPCS Coding
- CPT Coding
- ICD-10 CM/PCS
- HIPAA Compliance
- Medical Terminology
- Claims Processing
- Encoder Software
- Multitasking and Organization
- Revenue Cycle Managment
- Accounts Receivable
Page
2
References
Available upon request
Timeline
Reimbursement Specialist
Option Care Health
11.2017 - Current
Sales Associate
Corner Market
08.2016 - 11.2017
Customer Experience Manager
Michaels
10.2013 - 05.2015
Health Information Technician Associate of Applied Science (RHIT) -
Rasmussen University
General Studies -
East High School
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