Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Bonaguaro

Ridgefield,NJ

Summary

Dynamic Case Manager at Next Wind Recovery with a proven track record in client advocacy and care coordination. Expert in problem-solving and crisis intervention, successfully implementing comprehensive case management plans that enhance client access to essential resources. Committed to fostering positive client outcomes through effective communication and organization.


Overview

6
6
years of professional experience

Work History

Case Manager

Next Wind Recovery
06.2025 - Current
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Administrative Assistant

Borough Of Ridgefield
08.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.

Behavior Technician

Next Wind Recovery
11.2024 - 06.2025
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Treated clients and families with respect and dignity.

Education

Ridgefield Memorial High School
Ridgefield, NJ

Skills

  • Problem-solving
  • Time management
  • Case documentation
  • Organization and multitasking
  • Documentation and reporting
  • Email and telephone etiquette
  • Client advocacy
  • Care coordination
  • Community resources

Timeline

Case Manager

Next Wind Recovery
06.2025 - Current

Behavior Technician

Next Wind Recovery
11.2024 - 06.2025

Administrative Assistant

Borough Of Ridgefield
08.2019 - Current

Ridgefield Memorial High School

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