Kyla Bradford
Pensacola,FL
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delinquency Control Counselor II
Navy Federal Credit Union
Pensacola, FL
11.2023 - Current
- Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
- Control delinquency on Consumer/Credit Card loan accounts.
- Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
- Provide required reporting to supervisors and management (including daily in-house, activity trends and payment tracking)
- Use on-line tools and contact appropriate parties
- Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines
- Perform other duties as assigned
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided comprehensive financial education, empowering clients to make informed decisions about their financial futures.
Delinquency Control Counselor II Contractor
Navy Federal Credit Union
Pensacola, FL
07.2023 - 11.2023
- Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
- Control delinquency on Consumer/Credit Card loan accounts.
- Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
- Provide required reporting to supervisors and management (including daily in-house, activity trends and payment tracking)
- Use on-line tools and contact appropriate parties
- Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines
- Perform other duties as assigned
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided comprehensive financial education, empowering clients to make informed decisions about their financial futures.
Recruiter
Bird Staffing
01.2023 - 07.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Collaborated with hiring managers to understand position requirements
- Organized recruitment activities such as career fairs, campus visits.
WAREHOUSE WORKER
Amazon
Pensacola, FL
07.2021 - 01.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Assisted customers with product selection inquiries when needed.
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FL06.2021
Skills
- Customer Service
- Clear Communication
- Self-Motivated and Disciplined
- Confident
- Problem Solving
- Creative
- Team work
- Negotiations
- Negotiation Techniques
- Financial Counseling
Certification
CPR Certification
Timeline
Delinquency Control Counselor II
Navy Federal Credit Union
11.2023 - Current
Delinquency Control Counselor II Contractor
Navy Federal Credit Union
07.2023 - 11.2023
Recruiter
Bird Staffing
01.2023 - 07.2023
WAREHOUSE WORKER
Amazon
07.2021 - 01.2023
High School Diploma -
West Florida High School/Technical