Kyla Cooper

• Used company software and databases to maintain records of services performed and patient conditions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

• Oversee all volunteers, train and recruit volunteers for hospice.

• Oversee activities for nursing homes and in home patients.

• Support staff by planning regular staff appreciations and self care activities.

• Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
• Conducted regular performance evaluations of front office employees to provide constructive feedback on areas of improvement.
• Oversaw financial transactions at the front desk, ensuring accurate billing and proper cash handling procedures were followed.
• Ensured strict adherence to safety protocols throughout daily operations in order to protect both patients' and employees’ wellbeing.
• Provided patients with MRI, CT and XR scheduled appointments after getting prior authorization from insurance.
• Provided patients with appointments and referrals to other specialists when needed.
• Provided patients with referrals for mental health providers or substance abuse programs if needed.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed website and point of sale system.

• Developed correspondence letters for patients, answered patient phone calls, took medication refill calls and corresponded with doctors.
• Optimized workspace functionality by implementing new systems and processes for the office referral center (inbound and outbound).
• Communicated with specialists to share patient information for referrals.