Kyla Coughlin
Fairfield,CT
Summary
Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior, and perfect role model for campus residents. Hardworking employee, organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Resident Life Assistant
Sacred Heart University Residential Life
Fairfield, CT
08.2022 - Current
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Served as contact person and source of information to maintain good communication with students.
- Answered incoming calls and recorded accurate messages.
- Assisted with event planning activities.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
Food Service Associate
Quassy Amusement Park
Middlebury , CT
05.2021 - Current
- Operated cash register to process payments from customers.
- Responded to visitor questions and concerns with friendly, knowledgeable service.
- Provided customer service to guests by taking orders, answering questions and addressing complaints.
- Communicated effectively with kitchen staff regarding daily tasks and order requests.
- Responded promptly to inquiries or complaints from customers or other employees.
- Prepared buffet and seating areas to accommodate serving up to 300 meals.
- Set up, restocked and cleaned dining areas.
- Acquired new skills to support team and further accommodate customer needs.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
High School Diploma -
Westover School
Middlebury, CT06-2022
Bachelor of Science - Business Management
Sacred Heart University
Fairfield, CTSkills
- Equipment Inspection
- Role Modeling
- First-Aid and CPR
- Student Advisory
- Guest Relations
- Strength Training
- Customer Service
Affiliations
- Sacred Heart University Cross Country, Indoor Track, Outdoor Track
- Skiing
- Tri Delta Sorority
- Kyla's Road To A Cure
- Dean's List Fall 2022
- Dean's List Spring 2023
- Dean's List Fall 2023
Accomplishments
- Deans List Fall 2022
- Deans List Spring 2023
- Deans List Fall 2023
Timeline
Resident Life Assistant
Sacred Heart University Residential Life
08.2022 - Current
Food Service Associate
Quassy Amusement Park
05.2021 - Current
High School Diploma -
Westover School
Bachelor of Science - Business Management
Sacred Heart University
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