Kyla Deaton
Purcell,OK
Summary
Compassionate employee known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Lam Dermatology
Norman, Oklahoma
11.2023 - Current
- Managed patient scheduling and appointments efficiently.
- Handled patient inquiries and provided accurate information.
- Processed insurance claims and verified coverage details.
- Coordinated communications between patients and medical staff.
- Maintained patient records in electronic health systems securely.
- Assisted with billing inquiries and payment processing tasks.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained proper authorization and identification to release confidential medical records.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Guest Service Associate
European Wax Center
Napa, CA
09.2021 - 09.2023
- Processed returns efficiently while ensuring accuracy of past transactions.
- Assisted guests with retail and informed them of the directions and ingredients in the products.
- Checking guests in and out in a timely manner.
- Making sure the workplace is clean and safe for our guests.
- Mentioning all of the promotions we are offering.
Certified Nursing Assistant
Norman Regional
Norman, OK
06.2020 - 02.2021
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- I gave direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Followed HIPAA regulations to maintain confidentiality of medical and personal information.
- Always paying attention to the patients' needs and report any changes in condition to the nurse of the patient.
- Provided emotional support and companionship to patients during times of distress.
Dental Assistant Internship
Custom Dental
Purcell, OK
01.2020 - 04.2020
- Maintained excellent attendance record, consistently arriving to work on time.
- Cleaned the cubicles, and always made sure everything was disinfected.
Education
High School Diploma -
Purcell High School
Purcell, OKCertified Nursing Assistant, Phlebotomy, Pharmacist Technician
Mid America Technology Center
Wayne, OKSkills
- Providing Feedback
- Inventory Monitoring
- Charting
- Supporting Personal Needs
- Customer Service
- Measuring Bodily Fluids
- Recording Vital Signs
- Patient scheduling
- Insurance verification
- Time management
- Organizational skills
- Payment collection
- Appointment scheduling
- HIPAA compliance
- Phone etiquette
- Multitasking and organization
- Insurance billing
- Payment processing
- Patient registration
Timeline
Patient Service Representative
Lam Dermatology
11.2023 - Current
Guest Service Associate
European Wax Center
09.2021 - 09.2023
Certified Nursing Assistant
Norman Regional
06.2020 - 02.2021
Dental Assistant Internship
Custom Dental
01.2020 - 04.2020
High School Diploma -
Purcell High School
Certified Nursing Assistant, Phlebotomy, Pharmacist Technician
Mid America Technology Center