Eden Muse
Chicago,IL
Summary
Highly-motivated individual seeking a position in the healthcare field. Goal-oriented and high-achieving professional.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Advocate Medical Group
Chicago, IL
11.2019 - 12.2022
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
- Checked claims for errors, corrected issues and mailed out updated documents.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Coordinated billing activities on behalf of health providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
Registered Dietetic Technician
Advocate Health Care
Chicago, IL
04.2014 - 11.2019
- Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
- Conducted nutritional assessments of individuals, including dietary histories to plan nutritional programs.
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
- Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
- Observed patient food intake, reporting progress and dietary problems to dietician.
- Guided individuals and families in food selection, preparation and menu planning based upon nutritional needs and established guidelines.
- Checked and updated diet orders via computer database.
- Obtained food preference data and assisted patients with making meal selections.
- Connected with patients to assess satisfaction, check food quality and educate about nutrition.
- Developed nutritional assessments and care plans for patients with mildly compromised nutrition levels.
- Documented results of assessments in patients' medical records using electronic progress notes.
- Served specific meals to patients with special dietary needs.
- Reported and documented resident changes in consumption or behaviors.
- Analyzed clinical and dietary histories to determine patients' nutritional needs and design effective dietary intervention strategies.
Lead Veterinary Assistant
Archer Animal Hospital
Chicago, IL
01.2013 - 04.2014
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Trained new veterinary staff on office procedures and requirements.
- Helped veterinarian with wide variety of surgical procedures, including neutering, tooth removal and casting broken bones.
- Assisted veterinarians in examining animals.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Unloaded and organized supplies and product inventory.
- Collected animal specimen for heartworm testing, parasites and skin scrapings.
Senior Camp Counselor
The Field Museum
Chicago, IL
06.2012 - 08.2012
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
- Carefully monitored children's play activities.
- Created and implemented a developmentally appropriate curriculum.
- Offered stimulating curriculum that accommodated all learning styles.
- Read stories to the children and taught them painting, drawing, and crafts.
- Escorted children on outings and trips to local museums.
Teen Worker/Intern
Adler Planetarium
Chicago, IL
06.2011 - 08.2011
- Assessed customer needs and responded to questions.
- Provided professional and courteous service at all times.
- Organized community events.
- Science research Taught guests about Science, Technology, and Space.
Education
High School Diploma -
Air Force Academy High School
Chicago, IL06.2013
Associate Degree in Dietetics - Dietetic Assistance
William Rainey Harper College
Palatine, IL05.2014
Skills
- Spanish - Fluent
- Emotional Intelligence
- Mastering Communication in the Workplace
- Managing Stress & Cultivating Mindset
- Setting Goals & Utilizing Feedback
- Conflict Resolution
- Critical Thinking
- Effective Problem Solving
- Providing an Elite Customer Service
Affiliations
- Healthy Environment Award Nominee - 2016
- First Cohort for NAVIGATE Program with Advocate HealthCare - 2017
- Healthy Environment Award Winner - 2017
- Advocate Medical Group Star - 2019
- Advocate Medical Group Employee of the Month - 2020
- Physician Recognition Award - 2021
Timeline
Patient Service Representative
Advocate Medical Group
11.2019 - 12.2022
Registered Dietetic Technician
Advocate Health Care
04.2014 - 11.2019
Lead Veterinary Assistant
Archer Animal Hospital
01.2013 - 04.2014
Senior Camp Counselor
The Field Museum
06.2012 - 08.2012
Teen Worker/Intern
Adler Planetarium
06.2011 - 08.2011
High School Diploma -
Air Force Academy High School
Associate Degree in Dietetics - Dietetic Assistance
William Rainey Harper College
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