Kyla Dickinson
Lincoln,NE
Summary
Driven professional with a proven track record at Seth Engebritson State Farm, enhancing customer loyalty through critical thinking and exceptional problem-solving skills. Excelled in multitasking and organization across diverse roles, from healthcare to hospitality, demonstrating continuous improvement and a keen ability to adapt to new technologies and software applications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Seth Engebritson State Farm
11.2021 - 08.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Learned and adapted quickly to new technology and software applications.
LPN
CHI Saint Elizabeth Regional Medical Center
04.2019 - 05.2020
- Obtained patient vital signs and input/output measurements from inpatients.
- Cared for wounds, provided treatments, and assisted with procedures.
- Performed routine evaluations of each patient's status, needs, and preferences.
Server
Applebee's
06.2015 - 04.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Diploma - Nursing
Southeast Community College
Lincoln, NE03.2019
Skills
- Critical Thinking
- Problem-Solving
- Continuous Improvement
- Documentation And Reporting
- Multitasking and Organization
Certification
P & C licensed
Timeline
Service Manager
Seth Engebritson State Farm
11.2021 - 08.2024
LPN
CHI Saint Elizabeth Regional Medical Center
04.2019 - 05.2020
Server
Applebee's
06.2015 - 04.2018
Diploma - Nursing
Southeast Community College
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