Kyla Dotson
Shreveport,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Immigration Services Officer
CSRA Inc, GDIT
Bossier City, LA
09.2022 - 04.2024
- Efficiently and fairly granted or denied immigration applications and petitions.
- Reviewed and made determinations on cases for immigration benefits, ensuring adherence to legal regulations and agency policies.
- Managed other benefit applications within the asylum program, including motions to reopen and reconsider.
- Supported the adjudication process by conducting security checks, managing correspondence, and performing analysis on files.
- Collaborated with federal agencies to identify individuals posing potential threats and took appropriate actions.
Collections Agent
Advanced Call Center Technologies LLC
Shreveport, LA
04.2022 - 10.2022
- Monitored accounts payable statements to identify outstanding debts owed to the company, utilizing accounting software and systems for accurate tracking.
- Contacted customers and business partners via phone, email, and written correspondence to notify them of overdue payments and negotiate payment arrangements.
- Documented all interactions with debtors, including payment commitments and payment plans, to maintain accurate records of collections activities.
- Managed a portfolio of accounts receivable, ensuring timely payment of invoices and resolution of outstanding balances.
Pharmacy Benefits
Accredo Specialty Pharmacy
Shreveport, LA
08.2021 - 05.2022
- Provided assistance to patients regarding their pharmacy benefits, utilizing in-depth knowledge gained from training to address inquiries effectively.
- Interacted with patients to gather prescription information and provide guidance on medication usage and potential side effects.
- Answered patient calls promptly and courteously, using expert listening skills to understand their questions and concerns.
- Completed customer insight reports and input over hundreds of units of sensitive data
- Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Mail-Order and equipment checks through all shipping companies
Patient Care Technician
Brentwood Hospital
Shreveport, LA
04.2021 - 09.2021
- Proficient in delivering quality direct patient care within a therapeutic environment
- Strong teamwork and collaboration abilities as part of the treatment team
- Excellent observation skills for patient close observation
- Ability to provide patient escorts with sensitivity and professionalism
- Skilled in offering redirection and consistency to promote positive patient outcomes
- Commitment to maintaining a safe and therapeutic environment for all patients
Insurance Coordinator Lead CSR
HealthNet Of California
Shreveport, LA
05.2016 - 04.2021
- Trained 15 new hires on company-specific policies, procedures, and compliance guidelines
- Provided personalized assistance to policyholders regarding health insurance coverage, benefits, and claims processes.
- Responded to inquiries via phone, email, and online chat, demonstrating expert knowledge of insurance policies and procedures.
- Assisted policyholders in understanding their coverage options, explaining premiums, deductibles, and copayments clearly and accurately.
- Processed insurance claims efficiently and accurately, ensuring timely resolution and reimbursement for policyholders.
- Investigated and resolved discrepancies or denials in claims, ensuring fair and accurate reimbursement for all parties involved.
- Maintained detailed records and documentation of claims processing activities, adhering to regulatory and compliance standards.
- Obtained medical authorization and verify codes to see if they were deemed as medically necessary
Education
Diploma -
Southwood High School
Shreveport, LA05.2013
Skills
- Ability to navigate insurance systems and databases for claims processing and policy management
- Proficient in monitoring accounts payable statements and identifying outstanding debts
- Strong communication and negotiation skills for contacting debtors and resolving payment issues
- Proficiency in conducting interviews and screenings
- Familiarity with immigration benefits adjudication processes and systems
- Skilled in offering redirection and consistency to promote positive patient outcomes
- Familiarity with accounting software and systems for managing collections processes
- Proficient in insurance software , HIPPA, Appeals, PA and claims processing
Systems
CRM
Salesforce
ABS
CUBS
Citrix
Centene
KMS
Billofmatrix
SAP
Oracle
NICE InContact
Pega for claims processing
Timeline
Immigration Services Officer
CSRA Inc, GDIT
09.2022 - 04.2024
Collections Agent
Advanced Call Center Technologies LLC
04.2022 - 10.2022
Pharmacy Benefits
Accredo Specialty Pharmacy
08.2021 - 05.2022
Patient Care Technician
Brentwood Hospital
04.2021 - 09.2021
Insurance Coordinator Lead CSR
HealthNet Of California
05.2016 - 04.2021
Diploma -
Southwood High School