Kyla Duncan, MPH
Madison,AL
Summary
Public health professional with a Master of Public Health (MPH) and expertise in health equity, health education, and population health improvement. Experienced in applying analytical and data analysis skills to evaluate public health programs, identify health disparities, and support evidence-based decision-making. Proven ability to contribute to strategic planning initiatives while ensuring regulatory compliance with public health policies and standards. Strong collaborator with experience translating public health data into actionable insights to support community health programs and healthcare system initiatives.
Overview
7
7
years of professional experience
Work History
Senior Enrollment/Billing Representative
Cigna
Work From Home
07.2024 - Current
- Facilitated management of payment disputes and expedited resolution processes promptly.
- Leveraged billing software to produce precise invoices for services rendered.
- Logged interactions in billing software to maintain accurate records.
- Analyzed customer accounts consistently for potential issues or discrepancies.
- Complied with applicable legal, regulatory, and standard requirements in billing operations.
Provider Services Representative
Cigna
Work From Home
07.2023 - 07.2024
- Addressed challenges associated with provider billing and reimbursement processes.
- Verified accuracy of submitted documentation prior to processing claims or services rendered.
- Resolved inquiries about claims, benefits, and provider contracts.
- Delivered comprehensive training resources to onboard new team members regarding provider services tools.
- Complied with all relevant laws, regulations, standards, and procedures when engaging with providers.
Sales Associate
Dillard's
Columbus, GA
05.2019 - 04.2024
- Guided customers in product selection and purchasing decisions.
- Upheld visual merchandising standards to elevate store presentation.
- Optimized inventory systems and upheld accuracy in stock levels.
- Engaged in promotional events to boost customer interaction and increase sales.
- Addressed customer inquiries and resolved issues efficiently and professionally.
- Educated new associates on company policies and service expectations.
Office Administrator
Columbus Foot & Ankle
Columbus, Georgia
05.2022 - 07.2023
- Managed patient records through electronic health record systems.
- Cultivated strong relationships with clients through exceptional customer service skills.
- Assisted medical staff by preparing essential documentation and materials.
- Guided new administrative staff in mastering office protocols and software tools.
- Executed clerical tasks including photocopying, faxing, and scanning documents.
- Coordinated office supply organization and managed inventory levels to increase operational efficiency.
Sales Associate
Office Depot Inc
Columbus, Georgia
07.2020 - 10.2020
- Employed technology resources to aid customers in discovering and selecting items.
- Executed transactions efficiently utilizing point-of-sale systems.
- Partnered with team members to enhance workflow and boost efficiency.
- Replenished shelves as required to maintain optimal inventory levels.
- Conducted daily recovery tasks to preserve neatness and cleanliness in areas, maximizing productivity.
Education
Master of Public Health -
Columbus State University
Columbus, Georgia, GA05-2025
Bachelor of Science - Health Sciences
Columbus State University
Columbus, Georgia, GA12-2021
Skills
- Verbal and written proficiency
- Data analysis proficiency
- Strategic Planning
- Analytical Skills
- Flexibility
- Microsoft Office (Word, PowerPoint, Excel)
- Efficient task management
- Project Management
- Account management
- EMR / EHR
- HIPPA compliance
- Health Equity
- Health Education
- Regulatory Compliance
- Risk Assessment
Timeline
Senior Enrollment/Billing Representative
Cigna
07.2024 - Current
Provider Services Representative
Cigna
07.2023 - 07.2024
Office Administrator
Columbus Foot & Ankle
05.2022 - 07.2023
Sales Associate
Office Depot Inc
07.2020 - 10.2020
Sales Associate
Dillard's
05.2019 - 04.2024
Master of Public Health -
Columbus State University
Bachelor of Science - Health Sciences
Columbus State University