Ashanti Ford

● Resolved issues and inquiries from plan participants regarding health and dental benefits and deductions through telephone, & email interactions.
● Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
● Checked documentation for accuracy and validity on updated systems.
● Processed eligibility and benefits verification and authorization requests.
● Acted as subject matter expert, answering internal and external questions and inquiries.

• Maintained customer satisfaction with forward-thinking strategies
• Focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Offered advice and assistance to customers, paying attention to special needs or wants.