Molly Corbett
Hanford,CA
Summary
In-depth Senior Analyst with sound knowledge of various software. Expertise in client management, data analysis, data modeling and client relationship management. Over 11 years of experience in industry.
Overview
10
10
years of professional experience
Work History
Enrollment/Billing Sr. Analyst
Cigna International
Visalia
08.2019 - 03.2022
- Managed and maintained a client portfolio through timely and accurate invoicing in accordance with agreed premiums and frequency.
- Coordinated with various internal stakeholders regarding new business, renewals, commissions and worked on various projects.
- Generated premium billing for new/renewal/termination business cases.
- Premium data reconciliation with internal and external clients.
- Manually revise premium billing and system data Responds to client queries regarding eligibility and billing and liaise with different teams within the organization.
Eligibility Sr. Analyst
Cigna International
Visalia
06.2017 - 08.2019
- I handled manual and electronic enrollments.
- I worked on various projects where I was proposing and implementing process improvement.
- Communicated with clients as necessary to ensure accuracy of information.
- Respond to client queries regarding eligibility and billing and liaise with different teams within the organization.
- Maintains accurate files for each client in respect of related products, coverage and contacts.
- Attention to detail, with high level of accuracy. I have the ability to work under pressure/own initiative.
Customer Service Sr. Representative
Cigna International
Visalia
09.2012 - 06.2017
- I handled inquiries about patient medications, claims, benefits and international SOS offerings.
- Resolved escalated customer complaints in a timely manner.
- Advised customers on product features and usage techniques to maximize their experience.
- Collaborated with cross-functional teams to develop innovative solutions to common problems.
- Exceptional interpersonal skills with good verbal and written communication.
- Ability to organise, prioritise and manage workload to meet individual and team targets in a fast paced environment.
Education
High School Diploma -
Golden West High School
Visalia, CA06-2007
College of The Sequoias
Visalia, CASkills
- Analytics software
- Advanced Excel
- Data Analysis
- Written/Verbal Communication
- Active Listening
- Customer Service
Timeline
Enrollment/Billing Sr. Analyst
Cigna International
08.2019 - 03.2022
Eligibility Sr. Analyst
Cigna International
06.2017 - 08.2019
Customer Service Sr. Representative
Cigna International
09.2012 - 06.2017
High School Diploma -
Golden West High School
College of The Sequoias
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